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8.1. SR 11-21-2011Item # 8.1. MEMORANDUM ~~~ TO: Mayor and City Council FROM: Annie Deckert, Director of Economic Development DATE: November 21, 201 1 SUBJECT: Citizen Satisfaction Survey Presentation - chandlerthinks BACKGROUND After approving the 2011 Vision and Goals on May 16, the City Council authorized staff to enter into a contract with branding consultant chandlerthinks to execute a citizen satisfaction survey. Executing the survey was a step that allows us to support two goals identified in the visioning process: Develop nezv p~ngrams and services to meet the needs of the community and Enhance and expand community involvement and public participation. On June 20, the City Council approved a resolution adopting 10 performance measures created by the Council on Local Results in Innovation. This performance measure program helps determine the efficiency of counties and cities in providing services and measure residents' opinions of those services. The survey incorporated the performance measures and results will be communicated to the public. By participating in this program, the city is eligible for a reimbursement of $0.14 per capita in local government aid, not to exceed $25,000, and is also exempt for levy limits for taxes payable in 2012 if levy limits are in effect. The survey also allows staff to obtain an accurate representation of the voice of the community and gain a better understanding of the needs of our residents in several key areas related to the provision of services. This information will ultimately be used as a tool for staff to form and communicate recommendations for the Council's use. The survey was available to residents in early July. Approximately 330 responses were received. Steve Chandler, chandlerthinks, will present the survey results at the Council meeting. ATTACHMENTS Memo from Finance Director Tim Simon Regarding Performance Measurement Program dated June 20, 2011 rew€nr~ er ~j aty or Elk -_-, R ivPr ~ .,. REQUEST FOR ACTION TO ITEM NUMBER Ma or and Ci Council 7. AGENDA SECTION MEETING DATE PREPARED BY .Consent une 20, 2011 Tim Simon, Finance Director ITEM DESCRIPTION REVIEWED B)/ Consider Approval of Performance Measurement Program REVIEWED BY ACTION REQUESTED Approval of a resolution to adopt the performance measures and will report the results to the citizens. BACKGROUND/DISCUSSION In 2010, the Legislature created the Council on Local Results and Innovation. In February 2011, the Council released a standard set of ten performance measures for Counties and Cities that will aid residents, taxpayers, and state and local elected officials in determining the efficacy of counties and cities in providing services, and measure residents' opinions of those services. By February of 2012, the Council must create comprehensive performance measurement systems for cities and counties to implement in 2012. Participation in the program is Voluntary. Counties and cities that choose to participate in the standard measures program must officially adopt the corresponding 10 performance benchmarks developed by the Council, and implement them in 2011. We will be required to communicate the results of the measures to the residents the following calendar year. In discussions with Economic Development Director Annie Deckert, these questions can be incorporated into the community survey that was recently approved by the City Council. Other communities axe using their website as a way to facilitate the survey. To participate, the City must approve a declaration stating that the City has adopted the corresponding 10 performance measurers developed by the Council by July 1, 2011. The Ten Performance Indicators are listed below: General 1) Citizen Survey Question -overall quality of services 2) Percent change in the taxable property market value 3) Citizen Survey Question -overall appearance Police Services 4) Citizen Survey Question- rating safety or Part I and II crime rates Fire Services 5) Citizen Survey Question -quality of services or ISO rating Streets 6) Citizen Survey Question -road condition or average street pavement condition rating 7) Citizen Survey Question -quality of snowplowing Water C:\Users\adeckert\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Outlook\90Y59UE4\perfomiancemeasurersmemo.doc 8) Citizen Survey Question -quality and dependability Sewer 9) Citizen survey Question -quality and dependability Parks and Recreation 10) Citizen Survey Question -quality of recreational programs and facilities FINANCIAL IMPACT We will be eligible fox a reimbursement of $0.14 per capita in local government aid, not to exceed $25,000 and is also exempt for levy limits for taxes payable in 2012, if levy limits are in effect. ATTACHMENTS •PERFORMANCE MEASUREMENT PROGRAM •THE COUNCIL ON LOCAL RESULTS AND INNOVATION 2011 LEGISLATIVE REPORT •MODEL PERFORMANCE MEASURES FOR CITIES •RESOLUTION TO ADOPT THE PERFORMANCE MEASURES AND REPORT THE RESULTS TO THE CITIZENS Action Motion by Second by Vote Follow Up C:\Users\adeckert\AppData\Local\Microsoft\Windows\Temporary Internet Files\ContentOutlook\90Y59UE4\performancemeasurersmemo.doc ~r/~~ V1 i~l • ~., V .,vy 4~ N .~ .~ V O N iw 6~ .. ~ W ~~ • r..~ F- N ~~ ~ z ~~ ~ W °~ Q ~~ ~~ Q ~_ ~o N a L a ~ ~ ~ y O ~ U ~ O ~ +~ ~ ~~ ~ ~ bA .. ""' 0~ ~ ,~3 ~~ . ~ •~ c~ ~ ~ ~ C~ a--+ C/1 N . ,.., n ^~ W .1~ .--, w O y O .~ v o~ ~ ~ . ,--~ H ~ ~ --+ ~ r w ~ ~ O ~ ~ ~ O ~ ~ ~ O . 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