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4.3. SR 02-04-2013 Elk REQUEST FOR ACTION River TO ITEM NUMBER Mayor and City Council 4.3 AGENDA SECTION MEETING DATE PREPARED BY Consent February 4, 2013 Lauren Wipper, Human Resource Representative ITEM DESCRIPTION REVIEWED By Review and Approve New and Updated Position Descriptions Cal Portner, City Administrator REVIEWED BY ACTION REQUESTED Approve by motion the position descriptions of Community Operations and Development Deputy Director,IT Support Assistant, Parks and Recreation Intern/Temporary Assistant, and IT Specialist. BACKGROUND/DISCUSSION Attached are position descriptions for three new positions that were approved and are funded in the 2013 budget. These are Community Operations and Development Deputy Director, IT Support Assistant (part-time), and Parks and Recreation Intern/Temporary Assistant. Also included for your review and approval is the updated position description for the position of IT Specialist. Based on a review of the position responsibilities and requirements, a pay grade adjustment and title change were recommended and approved by the Council in 2011 during budget discussions. The request before you now is for formal approval of the position description and has no effect on pay. The pay grade change was effective January 1, 2012. FINANCIAL IMPACT There is no financial impact. These positions are all included in the 2013 budget. ATTACHMENTS • Community Operations and Development Deputy Director position description • IT Support Assistant position description • Parks and Recreation Intern/Temporary Assistant position description • IT Specialist position description Action Motion by Second by Vote Follow Up 1`4 f U R E City of Elk River Ek Community Operations and River Development Deputy Director Position Description Department: Immediate Supervisor: Community Operations and Development Community Operations and Development Director Pay Grade: FLSA Status: Last Updated: (date) 14 Exempt 01/2013 Positions Supervised: Directly and indirectly supervises Environmental Administrator,Planning Manager,Director of Economic Development, Sr. Administrative Assistant, City Engineer, Street Superintendent and Chief Wastewater Operator. Position Summary The Deputy Director is responsible for the management,leadership,and oversight of the Planning and Economic Development Divisions. Assists with management and oversight of all divisions of the Community Operations and Development Department. Essential Functions 1. Directs and supervises respective operations to achieve goals within available resources. A. Trains,develops, and motivates staff. B. Plans,directs and reviews staff work plan including work activities,projects and programs. C. Evaluates work products, methods and procedures;meets with staff to identify and resolve problems. D. Evaluates employee performance on a formal and informal basis and creates job performance improvement plans as appropriate. 2. Provides leadership and direction in the efforts of community development related to short and long range plans and projects. A. Gathers,interprets,and prepares data for studies,reports, and recommendations. B. Coordinates department activities with other departments and agencies as needed. 3. Serve as staff on a variety of boards, commissions and committees; coordinate with City staff on all levels regarding citywide issues. 4. Research state and federal laws,rules,and procedures related to assigned responsibilities and duties;monitors inter-governmental decisions and legislative initiatives affecting department operations and takes appropriate action. 5. Provides information and consultation to the City Council, City Administrator, Community and Operations Development Director,Planning Commission, EDA and HRA,as well as county, state, and federal agencies. Page 1 6. Understands the basic functions and responsibilities of business expansion and provides leadership to facilitate long term economic growth in the community 7. Implements the City's comprehensive planning process objectives. 8. Respond to inquiries and complaints from external agencies, elected officials, staff and the general public relative to assigned area. 9. Provides guidance, analysis, and departmental approval on community development/ redevelopment incentive agreements. 10. Analyzes and implements infra-departmental programs and processes to ensure proper service delivery to the general public. 11. Assists in preparing and administering annual departmental budget including the controls necessary to ensure budgetary compliance. 12. Performs other essential job duties. A. Regular and timely work attendance. B. Follows all safety procedures. C. Participates in safety training. Required Knowledge, Skills, and Abilities ❑ Principles and practices of City and county-wide community service programs and agencies ❑ Operational characteristics, services and activities of community service programs ❑ Thorough knowledge of planning,zoning,urban land use principles,land use law,best practices, trends, community development, economic development and redevelopment. ❑ Thorough knowledge of the strategic planning process, code enforcement, building inspection, budget development and administration. ❑ Thorough knowledge of public financing techniques including grants,loans, state and federal programs,tax abatement,and tax increment financing and the ability to use them to design effective financial assistance packages for new or expanding businesses. ❑ Knowledge of engineering and building construction principles and concepts. ❑ Knowledge of geographic information systems and how to use them in the operation of a community development department. ❑ Knowledge of landscape architecture and traffic engineering. ❑ Knowledge of the principles and practices of civil engineering as they relate to planning and subdivision design and control. ❑ Ability to negotiate effectively. ❑ Ability to supervise a complex set of department functions. ❑ Ability to think in a creative and strategic manner in order to develop alternative program proposals designed to achieve results consistent with community goals. ❑ Ability to communicate effectively orally and to write clearly, concisely, and legibly. ❑ Ability to make presentations to a variety of audiences. ❑ Ability to analyze technical and statistical information and to prepare and present technical oral and written reports. ❑ Ability to prepare written grant applications. ❑ Ability to maintain effective working relationships. ❑ Ability to use Microsoft based computer software. ❑ Ability to write and administer development-related grants. Page 2 Community Operations and Development Deputy Director ❑ Demonstrated leadership abilities. Minimum Qualifications ❑ Bachelor's degree in land use planning,public administration,urban studies or a closely related field. ❑ Five years supervisory experience. ❑ Five years of experience of a progressively responsible nature in municipal planning,building code, economic development and general community development activities. ❑ Experience as a department director or division manager for a community of 15,000 or larger. ❑ Valid driver's license and good driving record. Preferred Qualifications ❑ Master's degree in urban studies,public administration, or closely related field. ❑ Supervisory experience in public administration, community development, or closely related management position. This Position Description is not intended to be all-inclusive. It is within the City of Elk River's discretion to assign additional duties and responsibilities or remove duties and responsibilities at any time. This Position Description does not constitute a Contract of Employment. Page 3 Community Operations and Development Deputy Director of City of Elk River ElkIT Support Assistant River Position Description Department/Division: Immediate Supervisor: Finance/Information Technology IT Manager Pay Grade: FLSA Status: Last Updated: (date) 3 Non-Exem t 1/2013 Positions Supervised: N/A Position Summary Assists the IT Manager in the lifecycle of all of the city's information technology solutions. This will include desktops computers, mobile computers,LAN,WAN, servers, security hardware/software, telephone systems, switches, routers and wireless access points. Essential Functions 1. Provides support for the entire city's computing environment. A. Supports PC hardware including desktops, notebooks, mobile PC's,printers, scanners, tablets and other hardware devices. B. Supports and manages the virtual desktop environment. C. Supports desktop operating systems. D. Answers user questions on hardware,printing,Internet, and messaging issues. E. Supports and manages physical and virtual servers. F. Supports desktop shrink-wrapped applications such as Microsoft Office,web browsers and antivirus. G. Supports desktop line of business applications including: • Permit control software • Law enforcement applications • Financial applications • Document Imaging software • Sign printing software • Gas usage tracking • Vehicle maintenance • Firefighting applications • Security system software H. Creates and manages user accounts in the various systems including network logon, messaging logon,and security system. I. Restores any deleted files for end users. J. Troubleshoots infrastructure issues,including telephone,voicemail, servers, WAN/LAN, and security. K. Works with vendors to resolve problems and schedule repairs. L. Monitors network performance. M. Manages firewall. Page 1 2. Maintains documentation. A. Keeps hardware and software inventory documents current. B. Maintains help desk call logs. C. Maintains application software library to include media,documentation,and licensing information. 3. Coordinates addition of new software systems. A. Schedules and installs software and ensures it is operational. B. Serves as city liaison with vendor on all installation issues. C. Assists with training employees on hardware or printing issues related to new software. 4. Performs other essential job duties. A. Regular and timely work attendance. B. Follows all safety procedures. C. Participates in safety training. Required Knowledge, Skills, and Abilities ❑ Ability to provide basic microcomputer hardware and software repair,installation, and physical inventory control. ❑ Understanding of server and storage virtualization concepts. ❑ Knowledge of our implementation and use of server virtualization. ❑ Knowledge of our implementation and use of storage virtualization. ❑ Knowledge of full range of hardware components available. ❑ Ability to maintain software licensing information and statistics. ❑ Technical understanding of distributed and remote computing technologies. ❑ Ability to understand and use computer diagnostic tools. ❑ Ability to troubleshoot problems. ❑ Ability to understand computer hardware and architecture and the operating systems in use. ❑ Ability to understand custom and shrink-wrapped applications. ❑ Understanding of viruses, their impacts,and appropriate precautions to take. ❑ Knowledge of desktop operating systems. ❑ Knowledge of voice and data networking. ❑ Knowledge of Internet and intranet technologies. ❑ Understanding of network and operating system security. ❑ Understanding of backup and restore methods and related technologies. ❑ Ability to take and resolve help calls from end users. ❑ Ability to operate IT infrastructure, shutdown, and startup systems. ❑ Ability to monitor and tune systems performance and watch for abnormalities. ❑ Understanding of security policies. ❑ Ability to educate and inform employees about security procedures. ❑ Ability to use clear language to communicate with end users. ❑ Ability to lift 30 pounds. Minimum Qualifications ❑ Completion of post-secondary program in Information Technology or related specialized certification. ❑ Six months experience supporting and troubleshooting current desktop operating systems. ❑ Valid driver's license and good driving record. Page 2 IT Support Assistant Preferred Qualifications ❑ Additional related education. ❑ Experience supporting Dell desktops and notebooks. ❑ Experience supporting HP servers in both a physical and virtual environment. ❑ Experience supporting HP/Lefthand virtualized storage environment. ❑ Experience in supporting a phone system. ❑ Experience in managing user accounts for network and application access. ❑ Experience in supporting the Police Department mobile computing environment. This Position Description is not intended to be all-inclusive. It is within the City of Elk River's discretion to assign additional duties and responsibilities or remove duties and responsibilities at any time. This Position Description does not constitute a Contract of Employment. Page 3 IT Support Assistant City of Elk River Elk �* Parks and Recreation River Intern/Temporary Assistant Position Description Department: Immediate Supervisor: Parks and Recreation I Parks and Recreation Director Pay Grade: FLSA Status: Last Updated: (date) $8.50 to $9.50 per hour Non-Exempt 1/2013 Positions Supervised: N/A Position Summary The Parks and Recreation Intern/Temporary Assistant will be instrumental in the writing of the parks maintenance plan and will assist with recreation programs, special events and parks maintenance. The duration of this position is 14 weeks. Essential Functions 1. Assists in the development of a parks maintenance plan. A. Inventories the city's park system and reviews assets. B. Develops an outline of the tasks,procedures and policies required to maintain the city's park system. 2. Develops and operates recreation programs. A. Coordinates, schedules and supervises programs. B. Assists with existing special events and day camps. C. Organizes volunteers,procures equipment and assists in set up. D. Evaluates success of programs, events and camps. E. Follows up with necessary correspondence and record keeping. 3. Performs other essential job duties. A. Regular and timely work attendance. B. Follows all safety procedures. C. Participates in safety training. Required Knowledge, Skills, and Abilities ❑ Ability to establish and maintain effective working relationships with employees. Community leaders, city officials and the general public. ❑ Ability to work evenings and weekends. ❑ Ability to communicate effective both orally and in writing. ❑ Ability to instruct or lead individuals in games, arts, crafts, or other sport activities. Minimum Qualifications ❑ Junior or Senior at an accredited college or university with major course work in Parks and Recreation or related field. Returning to school or graduate following internship. ❑ Demonstrated computer skills. ❑ Valid driver's license and good driving record. ❑ Experience in operating or participating in recreation sports leagues or programs. Page 1 Preferred Qualifications ❑ Graduate student. ❑ Knowledge of graphics and publication software programs. This Position Description is not intended to be all-inclusive. It is within the City of Elk River's discretion to assign additional duties and responsibilities or remove duties and responsibilities at any time. This Position Description does not constitute a Contract of Employment. Page 2 Parks and Recreation Intern/Temporary Assistant of City of Elk River Ek IT Specialist River Position Description Department/Division: Immediate Supervisor: Finance/Information Technology IT Manager Pay Grade: FLSA Status: Last Updated: (date) 6 Non-Exem t 11/2011 Positions Supervised: N/A Position Summary Assists the IT Manager in the lifecycle of the city's information technology solutions to include desktops computers, mobile computers,LAN,WAN, servers, security hardware/software, telephone systems, switches, routers and wireless access points. Essential Functions 1. Provides support for the city's computing environment. A. Supports PC hardware including desktop PC's, notebook PC's, mobile PC's,printers, plotters, scanners, PDA's and other hardware devices. B. Support and manage the virtual desktop environment. C. Support and manage the city's intranet. D. Supports desktop operating systems. E. Answers user questions on hardware,printing,Internet, and messaging issues. F. Support and manage physical and virtual servers. G. Supports desktop shrink-wrapped applications such as Microsoft Office,web browsers and antivirus. H. Supports desktop line of business applications including: • Permit control software • Law enforcement applications • Financial applications • Document Imaging software • Sign printing software • Gas usage tracking • Vehicle maintenance • Firefighting applications • Security system software B. Creates and manages user accounts in the various systems including network logon, messaging logon,and security system. C. Restores any deleted files for end users. D. Troubleshoots infrastructure issues,including telephone,voicemail, servers, WAN/LAN,and security. E. Works with vendors to resolve problems and schedule repairs. F. Monitors network performance. G. Manages firewall. Page 1 2. Maintains documentation. A. Keeps hardware and software inventory documents current. B. Maintains help desk call logs. C. Maintains application software library to include media,documentation,and licensing information. 3. Coordinates addition of new software systems. A. Schedules and install software and ensure it is operational. B. Serves as city liaison with vendor on all installation issues. C. Assists with training employees on hardware or printing issues related to new software. 4. Performs other essential job duties. A. Regular and timely work attendance. B. Follows all safety procedures. C. Participates in safety training. Required Knowledge, Skills, and Abilities ❑ Ability to provide basic microcomputer hardware and software repair,installation, and physical inventory control. ❑ Understanding of server and storage virtualization concepts. ❑ Knowledge of implementation and use of our server virtualization. ❑ Knowledge of implementation and use of our storage virtualization. ❑ Knowledge of full range of hardware components available. ❑ Ability to maintain software licensing information and statistics. ❑ Technical understanding of distributed and remote computing technologies. ❑ Ability to understand and use computer diagnostic tools. ❑ Ability to troubleshoot problems. ❑ Ability to understand computer hardware and architecture and the operating systems in use. ❑ Ability to understand custom and shrink-wrapped applications. ❑ Understanding of viruses, their impacts,and appropriate precautions to take. ❑ Knowledge of desktop operating systems. ❑ Knowledge of voice and data networking. ❑ Knowledge of Internet and intranet technologies. ❑ Understanding of network and operating system security. ❑ Understanding of backup and restore methods and related technologies. ❑ Ability to take and resolve help calls from end users. ❑ Ability to operate IT infrastructure, shutdown, and startup systems. ❑ Ability to monitor and tune systems performance and watch for abnormalities. ❑ Understanding of security policies. ❑ Ability to educate and inform employees about security procedures. ❑ Ability to use clear language to communicate with end users. ❑ Ability to lift 30 pounds. Minimum Qualifications ❑ Completion of two-year post-secondary program in Information Technology. ❑ Two-year's experience supporting and troubleshooting current desktop operating systems. ❑ Valid driver's license. Page 2 IT Specialist Preferred Qualifications ❑ Four year degree in Computer Information Systems or equivalent. ❑ Experience supporting Dell desktops and notebooks. ❑ Experience supporting HP servers in both a physical and virtual environment. ❑ Experience supporting HP/Lefthand virtualized storage environment. ❑ Experience in supporting a phone system. ❑ Experience in managing user accounts for network and application access. ❑ Experience in supporting the Police Department mobile computing environment. This Position Description is not intended to be all-inclusive. It is within the City of Elk River's discretion to assign additional duties and responsibilities or remove duties and responsibilities at any time. This Position Description does not constitute a Contract of Employment. Page 3 IT Specialist