5.2. ERMUSR 10-08-2013 Elk River
Municipal Utilities UTILITIES COMMISSION MEETING
TO: FROM:
Elk River Municipal Utilities Commission Troy Adams, P.E. — General Manager
John Dietz—Chair
Daryl Thompson — Vice Chair
Al Nadeau—Trustee
MEETING DATE: AGENDA ITEM NUMBER:
October 8, 2013 5.2
SUBJECT:
Resolution recognizing NATIONAL CUSTOMER SERVICE WEEK, October 6— 12, 2013
BACKGROUND:
In 1992 the Congress, by Senate joint resolution, designated the first week of October of 1992 as
National Customer Service Week and requested the President issue a proclamation in support.
On October 8, 1992, President George Bush issued Proclamation 6485 recognizing National
Customer Service Week the first week of October 1992.
In President Bush's proclamation he notes "A businesses [sic] will do a better job of providing
high quality goods and services by listening to its employees and by empowering them with
opportunities to make a difference. Customer service professionals work in the front lines where
a firm meets its customers; where supply meets demand. With responsive policies and
procedures and with simple courtesy, customer service professionals can go a long way toward
ensuring customer satisfaction..."
DISCUSSION:
Elk River Municipal Utilities mission statement specifies: To provide our customers with safe,
reliable, cost effective and quality long term electric and water utility service. To communicate
and educate our customers in the use of utility services,programs, policies, and future plans.
These products and services will be provided in an environmentally and financially responsible
manner. To be successful in our mission to our customers, it is essential that ERMU provide
excellent customer service while providing safe, reliable, and cost effective utility services.
It has been a focus of management for the past 5 years to celebrate our staff's commitment to
providing excellent customer service. Management has encouraged staff to take initiative and
lead in the effort to provide excellent customer service. And given the opportunity, our
employees have time and time again contributed ideas and taken investment in ERMU.
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ACTION REQUESTED:
To honor the efforts of ERMU's staff and to celebrate their strong commitment to providing
excellent customer service, management requests the adoption of the attached resolution
recognizing NATIONAL CUSTOMER SERVICE WEEK, Oct 6-12, 2013.
ATTACHMENTS:
• Proposed Resolution Recognizing National Customer Service Week.
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RESOLUTION No. 13-10
BOARD OF COMMISSIONERS
ELK RIVER MUNICIPAL UTILITIES
A RESOLUTION OF BOARD OF COMMISSIONERS OF ELK RIVER
MUNICIPAL UTILITIES RECOGNIZING NATIONAL CUSTOMER SERVICE
WEEK, OCTOBER 6-12
WHEREAS, Elk River Municipal Utilities (ERMU) provides electric and water utility
services within the City of Elk River, the City of Otsego, the City of Dayton, and Big
Lake Township; and
WHEREAS, ERMU provides security system sales and services; and
WHEREAS, the ERMU mission statement specifies: "To provide our customers with
safe, reliable, cost effective and quality long term electric and water utility service. To
communicate and educate our customers in the use of utility services, programs, policies,
and future plans. These products and services will be provided in an environmentally and
financially responsible manner"; and
WHEREAS, providing excellent customer service is an essential component of
successfully operating in accordance with the ERMU mission statement; and
WHEREAS, providing excellent customer service is an expectation of ERMU's
customers; and
WHEREAS, by Proclamation 6485 on October 8, 1992, President George Bush
proclaimed the first week of October 1992 as "National Customer Service Week; and
WHEREAS, by President Bush noted in his proclamation "A businesses [sic] will do a
better job of providing high quality goods and services by listening to its employees and
by empowering them with opportunities to make a difference. Customer service
professionals work in the front lines where a firm meets its customers; where supply
meets demand. With responsive policies and procedures and with simple courtesy,
customer service professionals can go a long way toward ensuring customer
satisfaction..."; and
WHEREAS, National Customer Service Week is still recognized as a way to celebrate
and "display a strong commitment to customer satisfaction";
NOW, THEREFORE BE IT RESOLVED: that ERMU will continue to work to bring
lower-cost, safe, reliable electricity, water, and security system services to community
homes and businesses just as it has since the utility was created; and
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NOW, THEREFORE BE IT RESOLVED: that ERMU will encourage their employees to
take initiative and continue to provide new and more efficient ways of providing
excellent customer service; and
BE IT FURTHER RESOLVED: that the week of October 6-12 be designated Customer
Service Week in order to honor ERMU and its staff for the continued commitment to
providing excellent customer service.
This Resolution Passed and Adopted this day of , 2013.
John J. Dietz, Chair
Troy Adams, P.E., General Manager
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