ERMU RES 13-10 RESOLUTION No. 13-10
BOARD OF COMMISSIONERS
ELK RIVER MUNICIPAL UTILITIES
A RESOLUTION OF BOARD OF COMMISSIONERS OF ELK RIVER
MUNICIPAL UTILITIES RECOGNIZING NATIONAL CUSTOMER SERVICE
WEEK, OCTOBER 6-12
WHEREAS, Elk River Municipal Utilities (ERMU)provides electric and water utility
services within the City of Elk River, the City of Otsego, the City of Dayton, and Big
Lake Township; and
WHEREAS, ERMU provides security system sales and services; and
WHEREAS, the ERMU mission statement specifies: "To provide our customers with
safe, reliable, cost effective and quality long term electric and water utility service. To
communicate and educate our customers in the use of utility services, programs, policies,
and future plans. These products and services will be provided in an environmentally and
financially responsible manner"; and
WHEREAS, providing excellent customer service is an essential component of
successfully operating in accordance with the ERMU mission statement; and
WHEREAS, providing excellent customer service is an expectation of ERMU's
customers; and
WHEREAS, by Proclamation 6485 on October 8, 1992, President George Bush
proclaimed the first week of October 1992 as "National Customer Service Week; and
WHEREAS, by President Bush noted in his proclamation "A businesses [sic] will do a
better job of providing high quality goods and services by listening to its employees and
by empowering them with opportunities to make a difference. Customer service
professionals work in the front lines where a firm meets its customers; where supply
meets demand. With responsive policies and procedures and with simple courtesy,
customer service professionals can go a long way toward ensuring customer
satisfaction..."; and
WHEREAS, National Customer Service Week is still recognized as a way to celebrate
and"display a strong commitment to customer satisfaction";
NOW, THEREFORE BE IT RESOLVED: that ERMU will continue to work to bring
lower-cost, safe, reliable electricity, water, and security system services to community
homes and businesses just as it has since the utility was created; and
NOW, THEREFORE BE IT RESOLVED: that ERMU will encourage their employees to
take initiative and continue to provide new and more efficient ways of providing
excellent customer service; and
BE IT FURTHER RESOLVED: that the week of October 6-12 be designated Customer
Service Week in order to honor ERMU and its staff for the continued commitment to
providing excellent customer service.
This Resolution Passed and Adopted this f) day of Ob , 2013.
J.jln J. Dietz, Ch.'r
(----cp,\_
Troy A .E. General Manager