5.1 ERMU 01-12-2016 Elk River
Municipal Utilities UTILITIES COMMISSION MEETING
TO: FROM:
Elk River Municipal Utilities Commission Jennie Nelson—Customer Service Manager
John Dietz—Chair
Al Nadeau—Vice Chair
Daryl Thompson—Trustee
MEETING DATE: AGENDA ITEM NUMBER:
January 12, 2016 5.1
SUBJECT:
NISC SmartHub Overview
BACKGROUND:
Elk River Municipal Utilities went live on NISC's software on February 2, 2015. One of the
most exciting aspects of the software for staff and for customers has been SmartHub, which is
the online payment and account overview system.
DISCUSSION:
SmartHub offers many options for customers such as bill payment, ability to review their
payment and bill history, analyze usage data, and submit questions to staff. Staff wanted to take
the opportunity walk through the system with the commission and showcase some of the
highlights of the website.
ACTION REQUESTED:
No action requested.
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