6.0. EDSR 04-12-2004 ITEM[ # 6.
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MEMORANDUM
TO: Economic Development Authority
FROM: Heidi Steinmetz, Assistant Director of Economic Development
DATE: April 12, 2004
SUBJECT: Business Incubator Update
Attachment
• K-Netica Newsletter, March 2004
K-Netica
• The attached newsletter is an update on K-Netica.
K-Netica's lease with the EDA expires in August of this year.
Lap2 Technology Corporation
Rob Henningsgard of Lap2 was considering a merge with ScandTrace, a Swedish company,
but due to infighting among ScandTrace's board of directors, Mr. Henningsgard has
postponed negotiations.
Lap2 has recently developed two different Web server based products, which will be
launched at the Strictly Business Technology Expo in Minneapolis on June 9th.
In addition, Mr. Henningsgard has hired his first computer programmer out of Anoka
Ramsey Community College. A total of four computer programmer positions are available
at Lap2.
Lap2's lease with the EDA expires in September of this year.
Incubator Space Update
Building owner Larry Hickman has requested an amendment to the third lease renewal
between him and the EDA. The EDA will no longer be leasing suite 140 and instead leasing
suite 240. The amendment lowers the monthly lease rate by roughly$50.
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S:\EDA\INCUBATOR\UPDATES\2004\4-12-04.doc .11'S
Volume 3.1 Ki. tika March 2004
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An Update of KnowledgeNetica Corporation
(DBA K-Netica)
Call Center Product Branding Speech Partnerships
We have developed a brand identity for K-Netica call We have recently added two partnerships to our list
center products that reflect the key business value of strategic partners:We have been accepted into the
proposition of a single automated system providing Microsoft Speech Partner program and have entered
both web and phone self-service to relieve the into an agreement with Scansoft, the largest provider
burden currently placed on live agents. The brand of speech recognition software, to integrate their
identity is ISYLTM Intelligent Customer Care or IC2. speech software with ISYLTM IC2 call center products.
We have already tested the new brand in customer Some people confuse our technology with speech
presentations and received positive feedback. Two of recognition software. Our stock answer is that "while
our sales efforts appear close to yielding contracts for speech recognition software can read your lips,
ISYLTM IC2 related products and services. Stay tuned ISYLTM can read your mind, based on what you said.
more as we complete product The distinctions are far from artificial. Speech
for information
for pmenand paion ag. software analyzes the vibration patterns created by
deyour vocal chords. Those patterns can be illustrated
as a waveform that looks similar to a chart that shows
Call Center Product Features Update the performance of a company's stock. The pattern is
We have entered into an agreement with AltiCom a two dimensional line that represents pitch (the
CTI, a call center products and services vendor vertical dimension) over time (the horizontal
catering to small to mid-sized call centers. We have dimension). Speech recognition is primarily a two-
received a list of needed product capabilities from the dimensional problem, and the companies that provide
pilot customers with whom we are cooperating. We this type of software use two dimensional solutions.
• believe we can deliver all these capabilities in the Understanding intent, what ISYLTM can do better than
relatively near-term, and most of them with higher any other software, is a multi-dimensional problem.
performance and accuracy than our competitors. Consequently our solution has multiple dimensions of
analysis. We analyze context, time, space, action,
We see the corporate call center as one of our most identity, commerce, finance and language, as well as
lucrative markets. Fortuitously, the capabilities we other dimensions needed to fully interpret the
are building for the Fusion product line support call intended meaning behind the spoken or typed
center self-service as well. Avaya and SpanLink, two sentence. We can determine whether the sentence is
of our prospective Call Center product partners, have a statement or question, the type of question, the
expressed deep interest in these capabilities and are topic and the required type of answer. Because of the
awaiting product availability. We will keep you posted multi-dimensional analysis process ISYLTM uses to
on these products as they are readied for the market. interpret anything it hears, it is better able to
determine the intent of the speaker or web surfer
Intellectual Property Update than any other language understanding software
available today. Hence, while speech recognition
Building innovative patentable technologies and filing software reads your lips, ISYLTM can read your mind.
for patent protection in the US and abroad is a pillar
of K-Netica's business strategy. Our US patent Welcome to New Personnel
applications for call center and other language We are excited to announce expansion in our
understanding and translation product technologies linguistic/technical team: JC Roushar: JC is an
have been published by the US Patent and intern, currently a full-time student at Anoka Ramsey
Trademark Office. The European Patent Office has Community College. He is performing work as a
registered receipt of the applications and will not be computational lexicographer and knowledge
far behind in publishing. Within the next few months engineer. We welcome you to introduce us to others
we plan to file additional patents, especially for who may be interested in joining our team as interns,
specific innovations in the ISYLTM Rules Engine and contractors or employees.
0 for ISYLTM Fusion related inventions. These patents
protect our technology from 2002 on. Published by:
KnowledgeNetica DBA K-Netica
16820 Hwy 10,Suite 120,Elk River,MN 55330
Voice:(763)274-1000 Fax:(763)274-1118
Volume 3.1 K-Netica Newsletter March 2004