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6.1b ERMUSR 02-15-2017 Elk River Municipal Utilities UTILITIES COMMISSION MEETING TO: FROM: Elk River Municipal Utilities Commission Theresa Slominski—Finance and Office Manager John Dietz—Chair Al Nadeau—Vice Chair Daryl Thompson—Trustee MEETING DATE: AGENDA ITEM NUMBER: February 14, 2017 6.1b SUBJECT: Staff Update DISCUSSION: January 17th through the 19th we hosted two NISC developers: John Weber, Product Line Manager, and Ben Cannady, Requirements Analyst. They met with staff to review the fund accounting initiative and went through each module to discuss current limitations and requested enhancements as this initiative is developed. The meeting was very valuable in being able to meet face-to-face with the developers and openly discuss the pros and cons of the software related to fund accounting. We are excited and appreciative of the opportunity to be included in this phase of the development and have offered to be a sounding board and a testing site during the next phase as the software is actually developed to support fund accounting. NISC's goal for the fund accounting release is fall of 2018 so our challenge will be trying to be patient until then. Jennie Nelson, Customer Service Manager, brought in a trainer from Resource Training and Solutions to provide customer service training for staff. It was a morning session and all CSRs participated in, as well as the four Specialists and a representative from the other departments. It was very well received and a great reminder/refresher of how important excellent customer service is first and foremost to our customers, but also to those we work with internally and externally. Preparations are underway for our auditors, Abdo, Eick, &Meyers,to be onsite for fieldwork Thursday and Friday, March 2nd and 3rd. The City's onsite fieldwork with their auditors will be the week of March 13th Two errors were discovered on the summary page of the budget presentation for the water department and I want to bring them to your attention. The first error was that approximately $25,000 in miscellaneous revenue was not included. The second error was the capital projects amount was added instead of subtracted for showing the net contribution to reserves (instead of an approximate $900,000 increase it is an approximate $200,000 increase.) These are errors in presentation only and do not impact rates or require any action. POWERED 1 / Page 1 of 1 NATURE Reliable Public Power Provider POWERED To S 156