ERMU RES 17-8 RESOLUTION No. 17-8
BOARD OF COMMISSIONERS
ELK RIVER MUNICIPAL UTILITIES
A RESOLUTION OF BOARD OF COMMISSIONERS OF ELK RIVER
MUNICIPAL UTILITIES RECOGNIZING CUSTOMER SERVICE WEEK,
OCTOBER 2-6,2017
WHEREAS, Elk River Municipal Utilities (ERMU)provides electric and water utility
services within the City of Elk River, the City of Otsego, the City of Dayton, and Big
Lake Township; and
WHEREAS, the ERMU mission statement specifies: "To provide our customers with
safe, reliable, cost effective and quality long term electric and water utility service. To
communicate and educate our customers in the use of utility services,programs,policies,
and future plans. These products and services will be provided in an environmentally and
financially responsible manner"; and
WHEREAS,providing excellent customer service is an essential component of
successfully operating in accordance with the ERMU mission statement and an
expectation of our customers; and
NOW, THEREFORE BE IT RESOLVED: that ERMU will continue to work to bring
lower-cost, safe, reliable electricity and water services to community homes and
businesses just as it has since the utility was created; and
NOW, THEREFORE BE IT RESOLVED: that ERMU will encourage their employees to
take initiative and continue to provide new and more efficient ways of providing
excellent customer service; and
BE IT FURTHER RESOLVED: that the week of October 2-6 be designated Customer
Service Week in order to honor ERMU and its staff for the continued commitment to
providing excellent customer service.
This Resolution Passed and Adopted this 12th day of September, 2017.
Jo pi J. â–ºMetz,
Troy Adams, P.E., General Manager