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Finance & Administrative Services City of Ell< River 2004 Annual Report FINANCE & AOMINISTRA TIVE SERVICES YEAR IN REVIEW In November of 2004, the City Council approved a new organizational structure for the city. Prior to the reorganization, the finance director lead the Finance, Human Resources, and Information Technology departments. The reorganization moved the City Clerk and Liquor Operations departments from the city administrator and added them to the departments lead by the finance director. The finance director's title was changed to finance and administrative services director. As a result of this reorganization, there are now five very diverse divisions included in this report of the Finance and Administrative Services Department. Four of the five, administration, finance, information technology, and human resources are somewhat similar in that they provide services to all city departments although the services each provides is different. Each of these. is essential to the operations of the city. Without these services, none of the other departments would be able to function. The fifth division, liquor operations, is a distinct and unique division that operates a retail liquor enterprise. It is difficult to meld such diverse operations into one report without giving each division leader the opportunity to report individually on his or her division. Therefore, instead of trying to report on all divisions together, each division's goals, highlights, and statistics are reported separately. ADMINISTRATION The city clerk's division takes the lead in ensuring that the City Council is informed regarding significant public and departmental issues. The core duties of the city clerk's division are to act as secretariat to the elected body and Housing and Redevelopment Authority, preparation of agendas, minutes and official documents, maintain and preserve bylaws, ordinances, resolutions or other legal instruments of the elected body, maintain custody of the municipal seal and the execution of official documents, manage paper and electronic records and archives, provide data practices information, process all licenses issued by the city, administer oaths of office, document certification and the administration of elections. This office also provides staff support for commission recruitment, training, updating and distribution of the handbook and directories, and plans the annual Volunteer Recognition Dinner. Clerical support is provided to city departments in the form of word processing, transcription, copying, conducting computer training, filing, ordering and maintaining office supplies, processing city logo clothing orders, handling of mail, scheduling meetings, answering phones, and assisting citizens. This office also provides clerical City of Ell< River 2004 Annual Report support to the fire chief for all safety program functions. This division is very proud of providing courteous and efficient service to our customers. The city clerk's division also acts as the Public Relations/Communications division. This division ensures communication to enhance our public image by recognizing and promoting the positive aspects of Elk River. This is accomplished through the following internal, external, and inter-departmental relations: ERtV 12, our cable TV channel, which has live broadcasts of city meetings and provides city programs; Community Residents' Guide serves as a guide to community and government services; Inside Citywide our internal newsletter; The Current, delivered six times per year to all residents and businesses in the city; and our website allowing web users access to meeting schedules, city minutes, agendas, the City Code, and city events. Some Accomplishments · Elections-Assisted ISO #728 with March Election for bond referendum through use of our optical tabulators, training of judges, conducting public accuracy test, preparation of test deck, and trouble shooting on Election Day. Conducted the September 14 primary election and November 2 general election for Elk River. Enhanced the election process by having a split shift system for election judges and establishing an Absentee Ballot Board that processed 780 absentee ballots. · Document Imaging and Electronic Records-Continued to scan records of Council packets, Council minutes, Council agendas, resolutions, and ordinances into our imaging system. Increased use of electronic records through distribution to staff of the city directory, the Inside Citywide, budget, annual reports, and Council packets reducing the amount of paper records copied and distributed. · Boards & Commissions-Completed a Boards and Commissions Policy and Handbook adopted by the City Council in August. FINANCE The Finance Department is responsible for the accurate and timely accounting of all of the city's financial matters. This includes cash management, debt management, accounting, financial reporting, internal audit procedures, budgeting, reporting as required by the state, management of tax increment financing and tax rebate districts, capital improvement planning, and all other financial activities of the city. 2004 Financial Data Please refer to the City of Elk River's Comprehensive Annual Financial Report (CAFR) for the Year Ended December 31, 2004, for financial and statistical information on the city. The CAFR will be available in May. This Annual Report is a review of activities and goals; it is not intended to provide detailed financial or statistical data on the city. The CAFR presents a complete and accurate accounting of the city's financial status as of the end of the year. It also includes statistical information, a transmittal letter from the finance and administrative services director and management's discussion and analysis letter. City of Elk River 2004 Annual Report Certipcate of Achievement for Excellence in Financial Reporting The city was awarded a Certificate of Achievement for Excellence in Financial Reporting for its Comprehensive Annual Financial Report (CAFR) for the year ended December 3 I, 2003. This is the fifteenth consecutive year the city has received this award. The 2004 CAFR will also be submitted to the Government Finance Officer's Association of the United States and Canada for review. The 2003 CAFR was the first report completed under GASB Statement 34. Receiving the Certificate of Achievement for the 2003 report was very rewarding as the report was almost completely different from the past. Preparation for completing the report under the new Statement started years earlier with planning and information gathering. The assistant finance director worked with the engineer to value all of the city's infrastructure which was a large part of the change in reporting. In addition, the report itself changed significantly to report data by business and non-business activities. Much of the detail that was in previous CAFR's is no longer available as the information is reported to give the reader a broader city-wide perspective. Financial Management Plan Several of the eight action items listed in the Financial Management Plan are ongoing items that are addressed annually such as the adoption of a five year Capital Improvement Plan (CIP), preparation of updated projections of property tax rates and other financial data. Others are one-time items that have been completed such as meeting compliance with Governmental Accounting Standards Board (GASB) Statement 34. The one outstanding issue is the establishment of a storm sewer improvement district to finance activities under the surface water management plan. No action is currently planned on this action item as it will be addressed in the future as necessary to finance storm water projects. The Financial Management Plan will be updated in 2005. The plan may include several new policies to address debt levels and other financial issues. In addition, staff has been reviewing the impact of ongoing project such as the pavement rehabilitation program on the city's tax rate. This information will be presented to the Council in April or May. HUMAN RESOURCES The Human Resources division previously was part of the Finance Department and did not have any employees dedicated entirely to human resource issues. The finance director served as director and the payroll clerk assisted with day-to-day human resource activities. Human resource needs continued to grow as the city grew and added new employees. It was apparent that the needed human resource functions could not be accomplished without additional staff. In addition, the finance director and payroll clerk had generated a list of goals, projects, and plans they wanted to complete but were not able to because there was no staff time available to work on these projects. As part of the city reorganization, the payroll clerk was promoted to human resources representative to work exclusively on human resource issues. The accounting clerk was City of Ell< River 2004 Annual Report transferred to payroll clerk. The finance and administrative services director will continue to be involved in leading this division and providing support to the human resources representative. Standard Operating Procedures for Hiring In 2004, human resource staff developed a Standard Operating Procedures for Hiring to be used by all department heads. The intent was to ensure that all department heads were following all legal requirements in hiring and that there was consistency among departments. It was also implemented to try to reduce the time burden on department heads by taking on most of the hiring duties. Not all department heads were versed in the hiring requirements or the subtleties of interviewing as that is a function best handled by a human resource department. This transfer and centralization of hiring has worked very well; staff is now confident that all legal issues are addressed in hiring (as they were previously, but now are well documented) and department heads have appreciated all of the assistance they have received. Creation of Human Resource Representative Position The biggest highlight ofthe year was the long awaited creation of the human resource representative position. This position is responsible for all day-to-day human resource activities, employee training, hiring, and employee communications. These duties will likely expand as the division becomes more established. INFORMATION TECHNOLOGY The Information Technology division is responsible for providing complete computer network services to all city operations. This division is also responsible for all telecommunication, cable infrastructure, and security system functions. Some of the projects completed by the IT division during 2004 are as follows: Implemented Anti-Spam technology · Spam is: Unsolicited "junk" e-mail sent to large numbers of people to promote products or services. · Over 60% of Internet email is Spam. · We implemented a solution that blocks known Spam from reaching employee's email inbox. Upgrade to Document Imaging Solution · We moved Laserfiche, our document imaging solution, to current server hardware and upgraded the software release from vS.O to current v7.0. · We made our scanned-in documents available over the Internet. Replaced our Mobile Computing Infrastructure · AT&T discontinued their CDPD technology, which is what we used to enable police squad to station communication. · We implemented Sprint's wireless technology for mobile computing. City of Ell< River 2004 Annual Report Implemented Mobile Computing for the Building and Environmental Department. This enables inspectors to enter inspection information while in the field. LIOUOR The Liquor Operations division is responsible for running the city's off-sale retail liquor store. Currently there is only one store, Northbound, but a second store, Westbound, will to be opened in late fall of 2005. City of Elk River 2004 Annual Report ST A TISTICS ADMINISTRATION Liquor Licenses Council Meeting Hours 2000 2001 2002 2003 2004 Year Total Hours 3.2% Malt On Sale 7 6 5 5 5 2004 124 3.2% Malt Off Sale 7 8 7 8 8 2003 91 Temporary 3.2.% Beer 3 4 4 2 2 2002 116 Club I 1 I 1 I 2001 88 On Sale Liquor 9 10 9 9 9 2000 105 On Sale Sunday 10 II 10 10 10 1999 112 Wine 2 I I I 1 1998 102 Set up I I I I I Strong Beer I I I I I Number of wcen ses 60 50 40 30 20 10 o 1999 2000 2001 2002 2003 2004 -Massage Establishments -Tobacco -Parking Stickers -Kennel -Massage Therapists -Mechanical Amusement Number of Licenses 500 450 400 350 300 250 200 150 100 50 o 1999 2000 2001 2002 2003 2004 I-cae -Dog -Burn Permits I City of Ell< River 2004 Annual Report November 2, 2004 General flection Statistics PIA PIB P2A P2B P3A P3B P4A P4B Total Individuals registered to vote before election day 1369 1275 946 1681 1089 1582 1075 1518 10,535 Number of New Registrants on Election Day 266 237 192 256 274 347 203 700 2,475 TOTAL REGISTERED VOTERS 1635 1512 1138 1937 1363 1929 1278 2218 13,010 Number of Accepted Absentee Ballots 85 103 76 125 60 124 70 137 780 Total Number of Persons Voting in the Precinct 1353 1215 996 1661 1116 1524 1087 1827 10,779 Percentage of Voters to Total Registered Voters 83% 80% 88% 86% 82% 79% 85% 82% 83% Councilmember Ward 2 P2A P2B Total Councilmember Ward 3 P3A P3B Total Jerry Gumphrey 411 696 1107 Louise Kuester 371 678 1049 Under Votes 209 282 491 Over Votes 0 1 I Write In Votes 5 4 9 TOTAL 996 1661 2657 Dan T veite 482 537 1019 Larry Farber 449 698 1147 Under Votes 181 281 462 Over Votes 0 I I Write In Votes 4 7 II TOTAL 1116 1524 2640 FINANCE City of Elk River 2004 Annual Report Tax Levy Comparison 2003 - 2005 $8,000,000 $7,000,000 $6,000,000 $5,000,000 $4,000,000 $3,000,000 $2,000,000 Debt Public Safety Economic Infrastructure General Total Levy Development Improvements Government 2005 Tax Levy by Use General Government 79.6% Pubic Safety Building 8.4% City of Elk River 2004 Annual Report 2005 General Fund Revenues by Source Taxes 65.2% Charges for Service 7.5% Fines 1.7% Ucenses & Permits 9.4% Other Revenue Intgvtl Revenue 0.6% 10.4% Transfers 5.3% 2005 General Fund Expenditures by Category General Government 24.6% Transfers Out 1.6% LOCO mOl mOl ~ ~ CO"'" mOl Ol Ol ~~ ,....co mOl mOl com mOl mOl ~~ 010 010 010 ~C\I c::~ LU<( >0 ~~ LU~ lJ..c:: OLU ~e.. _0 uc:: e.. 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N ~ o LO LO C'i C\I <F- N -i C\I ~ o C\I (') .0 C\I ~ o o co C'i C\I <F- C\I LO '0 Q) t; 1J <II Q) 1ii Q) E o .<: Q) :J 1ii > ai ..>< ~ E <II ,;; -~ 1J ~ <II li II! _!!! ~1J 8.ffi e~ 0.0 c:C\I o Q) :+:;:0 m~ o <II Q)Q. c:: '" - Q) <II X c: <II 0- "'.<: m~ 8l~ 1J c: ffi~ (Oti) :5"'0 '" Q) -510 t: .5 'lii~ '0 Q) CD .~ E"" 8~ UU 01J -<II :>,Q) "2ti) o Q) '" E Q) 0 'aJ: ~~ fiig -<II Q) 0 S-5 (f)LU City of Elk River 2004 Annual Report LIQUOR TRANSFERS Year 2002 2003 2004 General Fund 120,000 145,000 195,000 City Hall Debt Service 38,300 38,300 38,300 Ice Arena 232,268 Total 158,300 183,300 465,568 COMPARISON 2002 2003 (Unaudited) 2004 Net Profit 4,072,018 4,152,235 4,341,148 2,997,847 3.040,286 3,160,094 1,074,171 26.4% 1,111,949 26.8% 1,181,054 27.2% 599,892 14.7% 580,802 14% 600,062 13.8% 474,279 11.6% 531,147 12.8% 580,992 13.4% 60,000 28,273 35,529 534,279 13.1% 559,420 13.5% 616,521 14.2% ( 158,300) ( 183,300) (465,568) 375,979 9.2% 376,120 9% 150,953 3.5% Sales Cost of Sales Gross Profit Operating Expenses Other Income Total Net Profit Transfer Net Income (after transfers) Percent of Sales 2002 2003 2004 Liquor I, 195,260 29% 1,273,487 31% 1,337,342 31% Beer 2,039,362 50% 2,025,294 49% 2,081,648 48% Wine 627,952 15% 654,515 16% 734,185 17% Misc. 209,088 5% 198,619 5% 187,972 4% Labor Cost as a % of Sales 8.2% 8.4% 8.5% I I I I I I I I I I I I I I I I I I I City of Ell< River 2004 Annual Report STAFF DIRECTORY NAME Deportment Director Lori Johnson Administration Joan Schmidt Tina Allard Jessica Miller Carol Hanson Donna Malecha Kristin Thomas Finance Lori Johnson Lori Ziemer Joan Frick Denise Cully Lori Stich Human Resources Lauren Wipper Information Technology Robert Pearson Tristan Nicka Liquor Dave Potvin Mike Donais Steve Tillman Kris Hanson Shonna Ochu Joann Warren Vickie Berg Erik Green Norm Esch Dina Nelson Amanda Hoff TITLE Finance and Administrative Services Director City Clerk Executive Secretary Secretary Secretary/Reception ist Secretary/Reception ist Cable TV Programmer/Producer Director of Finance & Administrative Services Assistant Finance Director Senior Accounting Clerk Payroll Clerk Accountant Human Resources Representative IT Coordinator IT Support Specialist Manager Assistant Manager Clerk III Clerk II Clerk II START DATE September 26, 1985 September 15, 2003 February 3, 1998 February 27, 200 I September 26, 2002 November 10, 2003 March I, 2000 September 26, 1985 February 27, 1995 January 14, 1985 June 3, 2002 February 7, 2005 May 13, 1996 April 9, 2002 January 3, 2005 June 19, 1999 May 5, 1975 May 18, 1984 August 4, 1986 May 26, 1999 May 10, 1990 August I 0, 1996 May 25, 1999 August 25, 2005 October 22, 2002 October 22, 2002 City of Ell< River 2004 Annual Report 2005 GOALS & PROJECTS ADMINISTRATION · Conduct LIVE cablecasts of two City Council, one Planning Commission, one Housing and Redevelopment Authority, one Parks and Recreation Commission, one Economic Development Authority and two School Board meetings with rebroadcast of these meetings. · Programs such as the Fire Chiefs Corner, Klinzing Thoughts, and The McPherson Report will be back on ERtV 12. · Continue to scan documents into the imaging system getting more departments involved. · Cross training of staff in scanning of documents. · Continue to provide courteous and efficient service to customers including but not limited to residents, City Hall visitors, and staff. · Continue to expand city website and rework the site trying to make it more maneuverable. · Organize boxes of paper records stored in the lower level. · Put into place a Council Orientation. FINANCE · Computerize all special assessment records and begin preparing assessment schedules in house. · Implement new internal controls now that additional staff has been added allowing for further segregation of duties. · Continue to evaluate electronic timekeeping systems and prepare for implementation · Continue to improve processes for budget and CIP preparation, presentation, and adoption · Continue to present financial management related policies to the Council that will assist with both the long range financial planning and improving the city's bond rating. HUMAN RESOURCES · Continue to provide excellent service to the city's employees while expanding communication, training, and service to them. · Research and select a Post Retirement Health Care company as provided by the Patrol Union Contract. · Finalize the update to the Personnel Policy Manual. · Continue to develop and implement policies and procedures to accomplish the goals and objectives of the City Council and the division. INFORMATION TECHNOLOGY Create a disaster recovery plan for network and server resources. · Implement technology that creates backup image files of critical servers. City of Ell< River 2004 Annual Report · Implement technology that replicates production data to storage in another building and then copies that data off to tape. Implement an "IT Help Desk." · Create a phone number hunt-group that rings both IT employees when users need help. · Buy or develop software to use for logging user requests. Upgrade server infrastructure. · Replace outdated server hardware with state-of-the-art server hardware. · Replace outdated server software with state-of-the-art server software. Compare the city's processes/tools for dealing with security threats (hackers, viruses, spyware and adware) to the best practices available. · Recommend and implement changes that enhance security. LIOUOR · Continue to operate professionally and responsibly. · Continue employee training in a variety of topics but most importantly the area of server training. · Continue to find new areas for sales growth and profitability. · Continue to make public aware of liquor operation's value to Elk River. · Plan, build, and open Westbound Liquor.