4.8. SR 08-06-2018 EGty1� ,.,�� Request for Action
River
To Item Number
Mayor and City Council 4.8
Agenda Section Meeting Date Prepared by
Consent August 6, 2018 Lauren Wipper, HR Manager
Item Description Reviewed by
Hire Police Department Secretary/Receptionist Ron Nierenhausen, Police Chief
Bob Kluntz,Administrative Captain
Reviewed by
Cal Portner, City Administrator
Action Requested
Approve,by motion, the hiring of Dawn Regan as secretary/receptionist for the Police Department
effective Friday,August 17, 2018.
Background/Discussion
A secretary/receptionist position became vacant in May and we went to market to fill that position. We
received 96 applications and interviewed eight candidates. Following second interviews and background
check,we recommend Dawn Regan for this position.
Ms. Regan has been working as a clinic coordinator and patient services representative since 2009. Most
recently she is the patient services representative lead and site lead for Twin Cities Orthopedics at their
Plymouth clinic. Her responsibilities include greeting patients when they call or check in as well as
serving as the lead for other clinic staff. Her enthusiasm for customer service prompted her to create a
Patient Experience program at the Plymouth Twin Cities Orthopedics clinic. The project was so
successful that Twin Cities Orthopedics had her travel to other clinics to teach the program.
Ms. Regan will begin at step A of pay grade 6N. All pay and benefits will be consistent with city policy.
Financial Impact
This is a budgeted position.
Attachments
■ None
The Elk River Vision
A PehoMing community 2a itb revolutionary and spirited resourcefulness, exceptional POWERED By
service, and community engagement that encourages and inspires prosperity INAMIRE1