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2.4 ERMUSR 11-13-2018Elk River. Municipal Utilities UTILITIES COMMISSION MEETING TO: FROM: ERMU Commission Michelle Canterbury — Executive Administrative Manager MEETING DATE: AGENDA ITEM NUMBER: November 13, 2018 2.4 SUBJECT: Organizational Fundamentals Policy ACTION REQUESTED: Approve the revised Organizational Fundamentals Policy BACKGROUND: At the May 9, 2017 Commission meeting, the Commission adopted the core governance policies which included the Organizational Fundamentals Policy. DISCUSSION: During the process of branding our mission, vision, values, fundamentals, and planning themes, staff made a minor change to one of the fundamentals. The proposed change is reflected in the attached draft. FINANCIAL IMPACT: None ATTACHMENTS: • Revised ERMU Policy— G.l f— Organizational Fundamentals • Mission, Vision, Values, Fundamentals, and Planning Themes — for reference only Page 1 of 1 34 Elk River Municipal Utilities COMMISSION POLICY Section: Governance Category: Authority and Purpose Policies Policy Reference: Policy Title: G.1f OrganUaflo nal (Fundamentals PURPOSE: The foundation to a building provides the structure stability to support the many components of the building, each of which service for different functions and combine to provide value and meaningful purpose. Similarly, organizational fundamentals serve as foundational concepts on which to build a company. These organizational fundamentals then align with and provide support and guidance for achieving the mission and vision of the organization. POLICY: The Commission adopts and commits to govern in a manner consistent with the following organizational fundamentals: Fundamental 1: Safety, Reliability, and Quality of Utility Services. Fundamental 2: Customer Service and Employee Development. Fundamental 3: Competitive Rates, and Financial and Organizational Health. POLICY HISTORY: Adopted May 9, 2017 Revised November 13.2018 Page 1 of 1 35 OUR OUR MISSION VALUES To provide our customers with safe, reliable, cost-effective and quality long-term electric INTEGRITY and water utility services. To communicate Honest, accountable and 0 and educate our customers in the use of united in all that we do. utility services, programs, policies and ............................................................................... future plans. These products and services will be provided in an environmentally and QUALITY financially responsible manner. © Services that reflect excellence, dependability and expertise. -..._............................................................... OUR VISION � COMMUNICATION ® Respectful and engaged interactions Provide exceptional services and that are timely and clear. value to those we serve. ............................................................................... SAFETY OUR e A culture that protects our FUNDAMENTALS customers, employees, and assets. Safety, Reliability and Quality of Utility Services. ""'".................................--.............--- ..-- CustomerServiceandEmployeeDevelopment. ® COMPETITIVE Competitive Rates, and Financial and Provide the best value for the Organizational Health. services we deliver. OUR PLANNING THEMES THEME 1 1 COMMUNICATION Improve the effectiveness of our communications inside the organization, with our customers and with the community. THEME 2 1 PERSONNEL AND GOVERNANCE Develop our most valuable and vulnerable assets - our commissioners, employees, leaders, and future leaders. THEME 3 1 STRATEGIC THINKING Create a culture of strategic thinking and ensure line of sight from mission to vision. THEME 4 1 TECHNOLOGY Implement the prudent use of technology to improve efficiency and increase customer choice, communication and value. THEME 5 1 GROWTH Assess the growth curve to make decisions regarding organizational change. THEME 6 I PROCESS, MEASUREMENT AND FINANCIAL HEALTH Improve processes and measurement to better determine and report efficiency and effectiveness of organization and to ensure financial and organizational health.