6.1b ERMUSR 01-08-2019 Elk River
Municipal Utilities UTILITIES COMMISSION MEETING
TO: FROM:
ERMU Commission Theresa Slominski—Finance & Office Manager
MEETING DATE: AGENDA ITEM NUMBER:
January 8, 2019 6.1 b
SUBJECT:
Staff Update
ACTION REQUESTED:
None
DISCUSSION:
• The bulletproof glass at the front counter was installed after business hours on Friday,
December 14. It looks very professional and still provides a good customer service
experience. We are able to dialogue with customers, as the arched glass pieces allow
sound to transfer easily, and there is no distortion or reduction in volume.
• Final power cost adjustment(PCA)totals distributed to customers throughout December
were $258,717.57.
• Inventory counts were completed December 27, 2018 and went very well. The new
Inventory person hired at the end of February 2018 did a great job organizing the electric
inventory throughout the year which facilitated a very efficient final inventory count.
Final results for electric were 98.96% inventory accuracy, and 100% for water.
• Early Performance Metrics Incentive Compensation preliminary reporting for 2018 4th
quarter is attached,which shows a score of 85 out of 100. The missing 15 points are from
two sub-categories: the Customer Satisfaction metric of 89%, which is under the goal of
> 90%,worth 5 points, and the Employee Turnover metric of 9.09%,which is over the
goal of< 7.5%, and worth 10 points. Final presentation of this will be in April 2019
when the financial audit is completed and those final numbers are available. We will need
to accrue this expense for the audit and will be using the score of 85 and the multiplier of
100% for our calculations, effectively 1.7% of the possible 2%.
ATTACHMENTS:
• 4th Quarter 2018 PMIC preliminary results
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