2.4. ERMUSR 05-14-2019 Elk River
Municipal Utilities UTILITIES COMMISSION MEETING
TO: FROM:
ERMU Commission Theresa Slominski - Finance & Office Manager
MEETING DATE: AGENDA ITEM NUMBER:
May 14, 2019 2.4
SUBJECT:
2019 First Quarter Performance Metrics Scorecard Statistics
ACTION REQUESTED:
None
BACKGROUND:
Following the Commission's adoption of the Performance Metrics program in December 2012
and the revision in 2016, we will be tracking the progress for 2019, to be awarded in 2020. This
is a company performance based program designed to incentivize employee commitment
towards the company's success. Divided into categories representing core values of the
company and again into sub-categories that are quantifiable, this program is designed to track
goals that require companywide support of the employees to continually achieve. When the
employees work together as a team to achieve these goals, the company recognizes a
corresponding increase in value to our customers.
DISCUSSION:
At close of the fiscal 2019 year, and completion of the audit, the final score card will be
evaluated and presented to the Commission for awarding the related distribution in 2020. We
will be tracking the progress of the company and the related score card quarterly throughout
2019.The first quarter scorecard is attached, with some notes for the first quarter results.
FINANCIAL IMPACT:
None, until awarded the following year.
ATTACHMENTS:
• Performance Metrics and Incentive Compensation Policy Score Card —2019 First
Quarter
Page 1 of 1
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Elk River Municipal Utilities
P.13-a-Performance Metrics and Incentive Compensation Policy Score Card-2019
Awarded
Category Percent Sub-Category Sub-Percent Goal Score Multiplier
Percentage 1st qtr
Water Quality Standards 5 Meet
Requirements met requirement
Lead and Copper quality 5 90th percentile
met requirement
Bacteria Detection 5 0 positive
samples on track 0
Safety,Reliability CAIDI 5 <120 Min
on track 50.635
and Quality of 40 _
Utility Services SAID! 5 <90 Min
on track 9.809
SAIFI 5 <0.5
on track 0.194
Line Loss 5 <5%
on track 1.36
Water Loss 5 <12%
on track 5.90%
Customer Satisfaction 5 >90%
not completed until summer
Customer Service Employee Turnover 10 <7.5%
on track 2.27%
and Employee 25 '
Development
Participation in Recommended 10 >95%
and Mandatory Trainings
on track 98%
Margins/Net Profit 20 >Budget
on track
Financial Goals 35 Reserves 10 aTarget
an track
Inventory Accuracy 5 >95%
on track 99.98%
Total Multiplier:
Adopted December 12,2012
Revised October 11,2016
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