ERMU RES 19-7 RESOLUTION No. 19-7
BOARD OF COMMISSIONERS
ELK RIVER MUNICIPAL UTILITIES
A RESOLUTION OF BOARD OF COMMISSIONERS OF ELK RIVER MUNICIPAL UTILITIES
RECOGNIZING CUSTOMER SERVICE WEEK, OCTOBER 7-11,2019
WHEREAS, Elk River Municipal Utilities (ERMU) provides electric and water utility
services within the City of Elk River, the City of Otsego, the City of Dayton,and Big Lake
Township; and
WHEREAS, the ERMU mission statement specifies: "To provide our customers with safe,
reliable, cost effective and quality long term electric and water utility service. To
communicate and educate our customers in the use of utility services, programs,
policies, and future plans. These products and services will be provided in an
environmentally and financially responsible manner"; and
WHEREAS, providing excellent customer service is an essential component of
successfully operating in accordance with the ERMU mission statement and an
expectation of our customers; and
NOW,THEREFORE, BE IT RESOLVED that ERMU will continue to work to bring lower-
cost, safe, reliable electricity and water services to community homes and businesses
just as it has since the utility was created; and
BE IT FURTHER RESOLVED that ERMU will encourage their employees to take initiative
and continue to provide new and more efficient ways of providing excellent customer
service; and
BE IT FURTHER RESOLVED that the week of October 7-11 be designated Customer
Service Week in order to honor ERMU and its staff for the continued commitment to
providing excellent customer service.
This Resolution Passed and Adopted this 10th day of September, 2019.
Q,citi
Jo n J. Die z, Chair 3
t v`
Troy Ad ms, P.E., General Manager