5.2 ERMUSR 03-10-2020UTILITIES COMMISSION MEETING
TO: FROM:
ERMU Commission Michelle Canterbury Executive Administrative Manager
MEETING DATE: AGENDA ITEM NUMBER:
March 10, 2020 5.2
SUBJECT:
2019 Annual Report
ACTION REQUESTED:
Receive the 2019 Annual Report
BACKGROUND:
In 2018 the annual report was evaluated for its value, the process in which it was produced and
distributed, and the timing and relevance of the information. At that time, staff determined
that a smaller more concise report would lower printing and distribution costs, making it
economically feasible to distribute the report to all customers; this process was implemented in
2018. At that time, it was also determined that it was possible to produce the annual report
earlier in the year so the information would be more relevant from a timing perspective; with
this process to begin in 2019.
DISCUSSION:
Staff is pleased to present the 2019 Annual Report. This years report takes a moment to reflect
on the completion of the electric service territory transfer and the positive impact it has had on
the community we serve. It also highlights how our values have shaped the service we provide,
the ways in which we stay
$1.78 million back into the pockets of our customers.
The 2019 annual report will be printed and distributed to all ERMU customers with their March
billing statement. The report will also be available digitally on ERMU website and will be
promoted throughout our social media sites.
ATTACHMENTS:
2019 Elk River Municipal Utilities Annual Report
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Page 1 of 1
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ANNUAL REPORT
2019
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A COMMITMENT TO SERVING OUR COMMUNITY
A LETTER FROM
THE GENERAL MANAGER
Since the beginning of electric utility services more than
a century ago, our community has always been divided
between service providers. In 2019, we reached a major
FYJTUJOH
milestone, eliminating that divide with the completion
UFSSJUPSZ
of a multi-year electric service territory transfer initiative
20 percent in four
years. The vision to invest in electric service territory by
previous Elk River Municipal Utilities governance and
leadership has helped to build the foundation
This foundation of providing electric services
to our whole community positions our utility
for the future and was a critical component
for a 5 percent electric rate reduction in
2019 and no rate change for 2020.
we serve: our consumer-owners,
FSNV
our customers, our community.
FMFDUSJD!TFSWJDF!
- Troy Adams, P.E.,
UFSSJUPSZ!FYQBOTJPO
General Manager
COMPETITIVE
Providing our community with the best value for the
to reduce prices while increasing our service territory
multiyear initiatives. Another crucial element of our rate
reduction was the competitive pricing of our wholesale
power provider, the Minnesota Municipal Power Agency
Reducing our rates by 5% in 2019 put approximately
$1,780,000 back into the pockets of our consumer-owners.
and appropriate margins.
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A SERVICE BASED ON VALUES
QUALITY
describe the quality of services we provide to our
community. Accordingly, ERMU was recognized
in 2019 by the American Public Power Association
outperforming nationwide electric industry averages.
2019 data reports a mean outage time of 10 minutes
for ERMU customers, 125 minutes shorter than the
national standard.
81%
reduce weather- and nature-related outages.
SAFETY
Our daily work is founded upon a culture of
safety. This helps ensure that our employees are
safe while serving the community and that our
customers are more secure while living in their
community. Protecting the water used in homes
and businesses requires daily attention and care.
ERMU regularly monitors mineral levels in the
In 2019,Source
water, removes potentially harmful elements, and
Water Protection Award from the Minnesota Department of
treats the water to ensure quality and safety.
Health and a recipient of the Water Fluoridation Quality Award
from the Centers for Disease Control and Prevention.
COMMUNICATION
changed the value that we place on regular
engagement with our consumer-owners. Through
this growth opportunity, we continue to utilize direct,
personal connections while pursuing new methods
to reach customers in a timely manner, such as
social media and other electronic communications.
with additional resources, including a full-time
2,500 customers who joined us through the territory transfer.
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INTEGRITY
In everything ERMU does, we know that we are
accountable for the impact on our customers and
on the environment. In 2019, ERMU was named a
Smart Energy Provider by APPA for its commitment
290 customers
signed up for their Clean Energy Choice program,
which provides power from 100 percent renewable
resources. Our Conservation & Key Accounts
In 2019,ERMU provided customers with a total of $160,000
reduction of an estimated 2.9 million kWh of energy use.
understanding of opportunities to use
resources better.
COMMUNITY CONNECTIONS
Night to UniteHometown Solar at City Hall
Hanging Flags on Memorial Day
The Tom Bovitz Memorial Scholarship Award
13069 Orono Parkway, PO Box 430 | Elk River, MN 55330 | 763.441.2020 | www.ERMUMN.com | Connect with Us:
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