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2.4 ERMUSR 5-12-2020UTILITIES COMMISSION MEETING TO:FROM: ERMU Commission Theresa Slominski –Administrations Director MEETING DATE: AGENDA ITEM NUMBER: May 12, 2020 2.4 SUBJECT: 2020 First Quarter Performance Metrics ScoreCard Statistics ACTION REQUESTED: None BACKGROUND: Following the Commission’s adoptionof the Performance Metrics program in December 2012 and the revision in 2016, we will be tracking the progress for 2020, to be awarded in 2021. This is a company performance based program designed to incentivize employee commitment towards the company’s success. Divided into categories representing core values of the company and again into sub-categories that are quantifiable, this program is designed to track goals that require companywide support of the employees to continually achieve. When the employees work together as a team to achieve these goals, the company recognizes a corresponding increase in value to our customers. DISCUSSION: At close of the fiscal 2020 year, and upon completion of the audit, the final score card will be evaluated and presented to the Commission for awarding the related distribution in 2021. We will be tracking the progress of the company and the related score card quarterly throughout 2020. The first quarter score card is attached, with some notes for the first quarter results. FINANCIAL IMPACT: None, until awarded the following year. ATTACHMENTS: Performance Metrics and Incentive Compensation Policy Score Card – 2020 First Quarter ______________________________________________________________________________ Page 1 of 1 41 02 2% 0.119 1.55% 87.941 13.42%98.84%99.00% 0.00136 Result Current Notes met requirementmet requirementon targeton targeton targeton targeton targetoff targeton targeton targeton targeton targeton targeton target Awarded Multiplier Percentage 42 Score 95% 95% +15 <5% 7.5% Goal < 0.5 <12% Meet Target >> Budget < <90 Min> samples > <120 Min 0 positive Total Multiplier: Requirements 90th percentile 5555555555 10102010 Sub-Percent Sub-Category Water Quality StandardsLead and Copper qualityBacteria DetectionCAIDISAIDISAIFILine LossWater LossClean Energy Choice Program ParticipationEmployee TurnoverParticipation in Recommended and Mandatory TrainingsMargins/Net ProfitReservesInventory Accuracy 402535 Percent Category Workforce Development and Quality of Utility Services Financial Goals Safety, Reliability Elk River Municipal Utilities G.4g1a - Performance Metrics and Incentive Compensation Policy Score Card - 2020 Adopted December 12, 2012Revised October 11, 2016Revised December 17, 2019