6.1.D ERMUSR 5-12-2020UTILITIES COMMISSION MEETING
TO:FROM:
ERMU Commission Jennie Nelson – Customer Service Manager
MEETING DATE: AGENDA ITEM NUMBER:
May , 2020 6.1d
SUBJECT:
Staff Update
ACTION REQUESTED:
No
DISCUSSION:
The Customer Service Department continues to operate in safe mode while still fully
serving our customers. Staff has been very busy with move in/outs, new services, and
title company requests.
Customer service staff has been working with customers expressing need for payment
arrangements and fulfilling requests from energy assistance agencies when they need
additional information for applications they receive.
The National Information Solutions Cooperative (NISC) programming team is hard at
work programming our new bill design. We anticipate being able to start testing the
second or third week of May.
We had to postpone a Business Process Review visit from NISC that was scheduled for
the last week of April. We are working with NISC staff to reschedule for later this
summer.
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