6.1.D ERMUSR 09-08-2020UTILITIES COMMISSION MEETING
TO:FROM:
ERMU CommissionJennie Nelson – Customer Service Manager
MEETING DATE: AGENDA ITEM NUMBER:
September 8, 2020 6.1d
SUBJECT:
Staff Update
ACTION REQUESTED:
None
DISCUSSION:
As mentioned verbally during the August meeting, the City of Otsego is still pursuing
having ERMU bill franchise fees on their behalf. Staff will be working with National
Information Solutions Cooperativeand the City of Otsego’s attorney to facilitate this
service, which is scheduled to beginJanuary 2021.
The construction industry is booming! There have been many new services to setup in
the billing system. Our customer service representatives do a fantastic job keeping track
of all the paperwork and contractor’s contact information.
Our Credit and Collections Specialist has been working hard all summer holding
customers accountable to making payments while exhibiting grace during tough
financial circumstances. We performed very few disconnects in August.
Hybrid school schedules have created scheduling challenges within our department. We
have purchased some equipment to allow staff to work remotely on a rotating schedule.
Many hours have been spent on research and implementation of software to facilitate
this change. Our IT/OT Technician has been instrumental in the whole process.
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