6.1d ERMUSR 12-08-2020UTILITIES COMMISSION MEETING
TO: FROM:
ERMU Commission Jennie Nelson Customer Service Manager
MEETING DATE: AGENDA ITEM NUMBER:
December 8, 2020 6.1d
SUBJECT:
Staff Update
ACTION REQUESTED:
None
DISCUSSION:
Our Billing Specialist has gone through the 2021 calendar and mapped out our meter
readings, billings, due dates, and delinquent processes for next year. This is a very time
intensive task every year and she does a fantastic job. We then enter those dates into
National Information Solutions CooperativeAutomated Mailroom Services software so
they can schedule employees to process our billing and reminder notice mailings. Upon
completion, our Customer Service Representatives (CSRs) map out dates for sending
automatic bank pay files to the bank and payment postings on due dates.
The CSRs are helping gather W9s from some of our business customers who have
deposits with us. That helps staff determine if they should receive a 1099-INT if they
receive over $10 in interest from their deposit.
Staff is gathering rate change information from the City of Elk River in preparation for
billings in 2021.
Our Credit and Collections Specialist has transitioned into the Cold Weather Rule (CWR)
and is closely monitoring accounts while following all the CWR requirements. We have
received a lot of energy assistance, much of it is newer COVID assistance, and it requires
a lot of processing for her and our CSRs. They do a great job of keeping track of all the
payments!
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