6.1d ERMUSR 01-12-2021UTILITIES COMMISSION MEETING
TO:FROM:
ERMU CommissionJennie Nelson – Customer Service Manager
MEETING DATE: AGENDA ITEM NUMBER:
January 12, 20216.1d
SUBJECT:
Staff Update
ACTION REQUESTED:
None
DISCUSSION:
The NISC Year End process was a success! This process runs annually on New Year’s Eve
and requires a lot of preparation to ensure a smooth completion. The customer service
department works closely with the finance department to ensure all steps are
completed and I am very grateful for their willingness to help.
No rate increases for electric and water make for an easy start to the new billing year,
but there are many other annual changes. We will also update the sewer, garbage, and
stormwater rates.
Our check endorsing machine is no longer working properly so we have been
researching replacement options. Given that check processing technology has changed
drastically over the years, the endorsing machine we currently use will not be able to be
replaced in its same form. We are working with NISC to explore their remote deposit
and payment posting solution to see if this new technology will fit our needs and
improve efficiency.
The customer service, mapping, and IT departments worked together to import data
into the customer information system that would ultimately bring enhancements to our
field staff who utilize our mobile work management solution. This project has been on
the horizon for a few years and it feels great that it is completed.
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