5.2 ERMUSR 03-09-2021UTILITIES COMMISSION MEETING
TO: FROM:
ERMU Commission Michelle Canterbury– Executive Administrative Manager
MEETING DATE: AGENDA ITEM NUMBER:
March9, 2021 5.2
SUBJECT:
2020 Annual Report
ACTION REQUESTED:
Receive the 2020 Annual Report
BACKGROUND/DISCUSSION:
Staff is pleased to present the 2020 Annual Report, which focuses largely onERMU’s response
to COVID-19, carrying the theme of “Facing Challenges, Finding Solutions.” The report includes
just some of the major initiatives and innovations of the previous year which allowed us to
meet the mission of providing our customers safe, reliable, cost-effective, and quality long-term
electric and water utility services. While it has always been clear that the services ERMU
provides are essential, the circumstance of the pandemic deepened their importance as
customers came to further rely on stable electricity for school and work as well as clean water
for proper hygiene. The report explains how our staff, facing their ownchallenges in 2020,
helped ensure ERMU’s operational andfinancial success. As the report concludes, “Many things
changed at ERMU in 2020, but new practices and adapted processes helped ensure that the
most important things did not change.”
The 2020 annual report will be printed and distributed to all ERMU customers with their March
billing statement. The report will also be available digitally on ERMU’s website and will be
promoted throughout our social media sites.
ATTACHMENTS:
2020 Elk River Municipal Utilities Annual Report
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