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5.3 LIBSR 07-27-2021F5.3 Patron Services Supmr Repoft To: Elk River Library Board CC: Robbie Schake, LSC From: Ryan McCormick, Patron Services Supervisor Date: July 27th, 2021 2022-2025 Strategic Plan We have been working on our 2022-2025 Strategic Plan framework. It will go before the Board of Trustees for approval at their meeting this month. We will then begin identifying strategies, key performance indicators, and key results for each objective. The plan will have the same four main Strategic Priorities as the previous plan: Literacy, Access, Library Awareness, and Operational Excellence. 2022 Budget July is also the month that the 2022 budget is scheduled for approval by the board. The intent is to reflect a zero dollar increase over 2021 for as many counties as possible through the use of surplus and reserves funds. If passed, we will then begin working on next steps for two new endeavors: Eliminating fines for all patrons at GRRL. The goal is to improve patron access, and eliminate barriers to using the library. Additionally, there has been a decline in fines revenue over the past five years, making it an unreliable revenue source. We would still collect fees and charges related to lost item costs, as well as assess collection, revenue recapture, and library service fees. We eliminated fines on Juvenile and Young Adult items in 2019, and feedback has been positive. Earlier this year, a Board member suggested adding library hours across the region to encourage increased usage. Funding for this proposal was not specifically added, as the preliminary GRRL 2022 Budget may be able to absorb the costs. It is possible hours may not be added at all locations as well. Finally, GRRL will also receive funds from the American Rescue Plan Act to respond to community and economic needs due to the pandemic. We are looking at possible technology upgrades, building an assessment model, and partnering to offer career and workforce development programs. The application is due to State Library Services by mid -July, and the funds will need to be spent by Sept. 30, 2022. \'%GWgAMM"M0MRARY