1.5 ERMUSR 09-14-2021��i
Elk River ,
Municipal Utilities UTILITIES COMMISSION MEETING
TO:
FROM:
ERMU Commission
Theresa Slominski — General Manager
MEETING DATE:
AGENDA ITEM NUMBER:
September 14, 2021
1.5
SUBJECT:
2021 Customer Service Week
ACTION REQUESTED:
Adopt Resolution 21-17 Recognizing Customer Service Week, October 4-8, 2021
BACKGROUND:
In 1992 the U.S. Congress, by Senate joint resolution, designated the first week of October as
National Customer Service Week and requested the President issue a proclamation in support.
On October 8, 1992, President George Bush issued Proclamation 6485 recognizing the first
week of October as National Customer Service Week.
In President Bush's proclamation he notes, "...businesses will do a better job of providing high
quality goods and services by listening to its employees and by empowering them with
opportunities to make a difference. Customer service professionals work in the front lines
where a firm meets its customers; where supply meets demand. With responsive policies and
procedures and with simple courtesy, customer service professionals can go a long way toward
ensuring customer satisfaction..."
DISCUSSION:
Elk River Municipal Utilities' (ERMU) mission statement promises: "To provide our customers
with safe, reliable, cost effective and quality long term electric and water utility service. To
communicate and educate our customers in the use of utility services, programs, policies, and
future plans. These products and services will be provided in an environmentally and financially
responsible manner." To be successful in our mission, it is essential that ERMU provide
excellent customer service while providing safe, reliable, and cost-effective utility services.
Here at ERMU, we recognize our employees that provide excellent customer service and ask
the Commission to support these employees, and our organization, by adopting this resolution
recognizing Customer Service Week.
ATTACHMENTS:
0 Resolution 21-17 Recognizing 2021 Customer Service Week
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