4.1 ERMUSR 11-09-2021UTILITIES COMMISSION MEETING
TO: FROM:
ERMU Commission Michelle Canterbury – Executive Administrative Manager
MEETING DATE: AGENDA ITEM NUMBER:
November 9, 2021 4.1
SUBJECT:
Customer Data Privacy Policy
ACTION REQUESTED:
Approve the revised G.4d1 Customer Data Privacy Policy.
BACKGROUND:
In 2017, the Commissionworked with staff and a consulting firm to develop governance
policies based on the Carver Model of governance. In 2019, an initiative was created to develop
a migration plan for relevant old policies to become part of the new Commission Policy Manual,
confirm delegation of authority to management for old policies that are not governance, and
eliminate or remove documents that are not policy. At the November 12, 2019, commission
meeting, the commission addressed the administration section of the old policy manual and
approved the move of six policies to the Commission Policy Manual, one of those being the
Customer Data Privacy Policy.
DISCUSSION:
The final step of the policy manual initiative is the review of policies transferred over to the
Commission Policy Manual. The review process includes making any necessary updates,
formatting, and creating new policies that were identified. Any proposed changes or new
policies will be presented to the Commission for consideration and approval.
After review of the G.4d1 Customer Data Privacy Policy that was transferred over to nest under
G.4d Customer Interests, staff is recommending a few minor revisions. Attached are the
proposed revisions.
ATTACHMENTS:
Revised Policy – G.4d1 – Customer Data Privacy Policy
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