4.1a ERMUSR 11-09-2021
COMMISSION POLICY
Section: Category:
Governance Delegation to Management Policies
Policy Reference: Policy Title:
G.4d1 Customer Data Privacy
1.0 POLICY
Elk River Municipal Utilities (ERMU) recognizes our responsibility to keep information about
our customers secure and confidential. We are committed to using our best efforts to protect our
customersÓ private information and have taken the following steps to ensure that our customersÓ
privacy is protected.
2.0 INFORMATION WE COLLECT
Deleted: Elk River Municipal
ERMU is the sole owner of the information collected from our customers. We collect personally
identifiable information, such as name, address, account number, phone number, financial
information, social security number, email addresses, etc. that is required for business purposes.
This information will be maintained as confidential business information for which access is
strictly limited. We do not sell or rent any information to others. We do not disclose any non-
public personal information about our customers to any, except as permitted by law.
3.0 SECURITY
We restrict access to non-public personal information about our customers to those employees
who need to know specific information to provide products or services to our customers. Our
employees are trained to respect customer privacy and to access customer information only when
they have a business reason to know information. We maintain physical, electronic, and
procedural safeguards that comply with federal and state standards to guard our customersÓ non-
public personal information.
4.0 NOTIFICATION
This policy will be provided to customers as requested and distributed on an annual basis in the
form of a customer privacy notice. Changes to this privacy policy will occasionally be updated to
Deleted: Customers will only be notified of policy changes when
reflect company and customer needs.
the changes are substantial and affect current information collection
and use policies as described above.È
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ERMU Commission Policy Î G.4d1 Customer Data Privacy
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POLICY HISTORY:
Adopted November 14, 2006
Revised November 9, 2021
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