6.1f ERMUSR 11-09-2021UTILITIES COMMISSION MEETING
TO:FROM:
ERMU Commission Michelle Canterbury– Executive Administrative Manager
MEETING DATE: AGENDA ITEM NUMBER:
November9, 2021 6.1f
SUBJECT:
Staff Update
ACTION REQUESTED:
None
DISCUSSION:
Inserts for the November billings include a promotional flyer for the second cycle of our
program offering customers free LEDs when they sign up for the Connector, ERMU’s
monthly conservation newsletter. We are also sending anupdated Customer Privacy
Notice. Theprivacynoticeis required to be sent out annually tocustomersandexplains
how we collect, share, and protect their personal information. In addition, it is the policy
of ERMU to comply with the Minnesota Government Data Practices Act pertaining to
government data, which includes customer data. Attached are thetwobill inserts.
October and November social media posts will feature a variety of topics including:
automatic bill payment, how to avoid energy waste from phantom loads, leaky faucets
th
and the importance of fixing leaks quickly, the promotion of Energy City’s 25
Anniversary and their surveys designed to help shape future initiatives, and the
American Public Power Association Smart Energy Provider designationERMU recently
received.Staff will also be posting public service announcements such as dates for
upcoming commission meetings, holiday business closures, and daylight saving time.
To spotlightBill from our water department, and highlight the importance of backflow
prevention, our communications coordinator createda short videothat explainshow a
newservice we offerhelps protect drinking water for homes in our community.A link to
the videois provided below.
The administrations department continues to work on our records management project,
particularly focusing onpermanent records as time permits.
Communications & Administrative Coordinator Tony Mauren attended the 2021
American Public Power Association Customer Connections Conference October 24-27, in
Scottsdale, Arizona. Sessions covered a variety of topics with tracks in public
communications, customer service, energy innovation, and key accounts. Mr. Mauren
will share highlights from the conference at the time of the meeting.
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ATTACHMENTS:
Bill Insert – LED Bulb Program
Bill Insert – 2021 Customer Privacy Notice
Video Link – Spotlight on Bill and the Importance of Backflow Prevention
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