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5.2 ERMUSR 02-08-2022 Write Offs for 2021 of $7,223.91 whichis less than the prior year. The biggest impact to the Write-Offs is due to the removal of items from the RR program due to a six-year limit mandated by the state. We have had to remove, and write-off, a total of $5,877.88 from RR in2021. The attached report listing shows those dollarssubmitted to both the Collection Agency and RR. The fourth quarter totals are $6,532.49. To break these totals down by provider, it is $5,851.64 for Electric, $289.49 for Franchise Fees, $165.46 for Sewer, $136.34 for Water, $61.78 for Trash and $27.78 for Storm Water. The amount for fourth quarter Write-Offs is $1,819.22 which includes: small balances of $31.02, amounts removed from RR meeting the six-year limit with the state program of $1,765.96, and other of $22.24. Our allowance for doubtful accounts (a reserve for bad debt/write-offs) is $25,605 or .06% uncollectible accounts per revenue dollar. According to the American Public Power Association’s most recent published standard ratios (2017), the industry standard is between .17% and .40%. Interestingly, the Northern/Central Plains average is .18%. Our totals for the year are below the national average, at .05%. ATTACHMENTS: 2021 Fourth Quarter Delinquent Items Comparison 2021 Fourth Quarter Delinquent Items Submitted ______________________________________________________________________________ Page 2 of 2 60 DelinquentItemsComparisons Rev CollectionRevenueRecap/CollRevRecap AssessmentsAgencyRecaptureAgenPmts YearQuarterWriteOffs 201819,644.999,644.993,383.619,374.71 201826,945.516,945.511,933.723,293.10 201836,233.116,233.115,047.621,496.85 2018410,301.4810,292.9710,292.973,206.461,258.91 201912,911.462,911.462,444.3510,447.26 2019285.778,267.428,353.193,755.568,258.66 201936,750.816,750.811,962.211,855.27 201944,743.535,708.235,708.233,833.531,172.73 202012,707.862,707.865,537.238,315.08 202025,016.465,016.467,621.655,203.80 202033,447.143,447.142,262.182,022.43 2020411,324.365,668.905,668.905,464.991,424.25 202112,600.712,600.711,362.305,875.40 202123,802.553,802.551,559.691,841.70 202134,085.994,085.992,482.702,132.85 2021413,572.016,532.496,532.491,819.222,784.22 QuarterlyWriteOffsbyYear 8,000 7,000 6,000 Quarter 5,000 1 4,000 2 3,000 3 4 2,000 1,000 0 2018201920202021 QuarterlyAmtsSubmittedfor CollectionbyYear 12,000 10,000 Quarter 8,000 1 6,000 2 3 4,000 4 2,000 0 2018201920202021 61 TotalWriteOffs TotalAssessments 22,500 14,000 20,000 12,000 17,500 10,000 15,000 20182018 8,000 12,500 20192019 10,000 6,000 20202020 7,500 20212021 4,000 5,000 2,000 2,500 0 0 2018201920202021 2018201920202021 Year Year 62 AgencyServAddrProviderTotalAR B117771911/2AVEAPT51ERUE$138.56 B117771911/2AVEAPT56CTYF13.8$4 B8340PARKVIEWAVENE1ERUE$695.82 B18027MACONS T1ERUE$7.31 B18027MACONST3CTYS$20.28 B18027MACONST6CTYF$3.60 B18027MACONST7CTYS$3.62 B5107THS T2ERUW$18.99 B5107THST3CTYS$25.35 B5107THST6CTYF$5.03 B5107THST7CTYS$1.08 B920LOOKOUTPL1ERUE$93.21 B920LOOKOUTPL2ERUW$6.27 B920LOOKOUTPL3CTYS$25.35 B920LOOKOUTPL6CTYF$19.80 B920LOOKOUTPL7CTYS$3.62 B17250TWINLAKESRD1021ERUE$71.32 B17250TWINLAKESRD1026CTYF$11.69 B12493193RDLN1ERUE$93.00 B12493193RDLN2ERUW63.3 $4 B12493193RDLN3CTYS$15.21 B12493193RDLN6CTYF$3.04 B12493193RDLN7CTYS$3.62 B11111196THCIR1ERUE432.0$4 B11111196THCIR6CTYF13.1$4 B1227SCHOOLSTAPT2131ERUE$104.15 B1227SCHOOLSTAPT2136CTYF$10.25 B325EVANSAVEAPT3031ERUE231.4$0 B325EVANSAVEAPT3036CTYF$15.65 B18030VANCECIR1ERUE$29.59 B18030VANCECIR6CTYF$1.62 B1542089THST1ERUE137.0$4 B1001SCHOOLSTAPT3011ERUE$651.91 B1001SCHOOLSTAPT3016CTYF$21.40 B19334DODGEST1ERUE$257.16 B19334DODGEST6CTYF$8.27 B1105LIONSPARKDRAPT3121ERUE$83.53 B1105LIONSPARKDRAPT3126CTYF$16.20 B14290183RDAVE1ERUE342.9$4 B14290183RDAVE6CTYF$10.60 B18361ROBINSONST1ERUE$193.43 B5435THSTAPT51ERUE$155.39 B5435THSTAPT56CTYF$16.20 B117551911/2AVEAPT1041ERUE$201.31 B117551911/2AVEAPT1046CTYF$32.40 B20560ELKLAKERD1ERUE$466.98 B20560ELKLAKERD4CTYT$42.38 B20560ELKLAKERD6CTYF$16.38 B20560ELKLAKERD7CTYS$4.98 B8110NERIVERRD1ERUE$134.82 B119091911/2AVEAPT21ERUE$211.32 B119091911/2AVEAPT26CTYF$16.20 B1105LIONSPARKDRAPT1051ERUE$147.25 B1105LIONSPARKDRAPT1056CTYF13.1$4 B441UPLANDAVENW1ERUE22.5$4 B441UPLANDAVENW2ERUW$22.28 B441UPLANDAVENW3CTYS$50.12 B441UPLANDAVENW6CTYF$9.53 B441UPLANDAVENW7CTYS$7.24 B1860MEADOWVALERDAPT61ERUE$89.29 B1860MEADOWVALERDAPT66CTYF$5.59 B10946178THAVE1ERUE$563.52 B10946178THAVE6CTYF$19.98 B17957TYLERSTNW1ERUE210.8$4 B17957TYLERSTNW2ERUW$25.46 B17957TYLERSTNW3CTYS$29.15 B17957TYLERSTNW4CTYT$19.40 B17957TYLERSTNW6CTYF$5.94 B17957TYLERSTNW7CTYS$3.62 B18551BATESST1ERUE$85.97 $6,532.49 63 UTILITIES COMMISSION MEETING TO:FROM: ERMU Commission Theresa Slominski –General Manager MEETING DATE: AGENDA ITEM NUMBER: February 8, 2022 5.3 SUBJECT: Strategic Plan and 2021 Annual Business Plan Results ACTION REQUESTED: Discussion on effectiveness of the Strategic Plan and the Annual Business Plan as organizational health assessment and planning tools; discussion on ongoing improvement and progress toward organizational mission and goals. BACKGROUND: In August 2017, the commission adopted a comprehensive manual of governance policies based on the Carver Model of governance. Included in those governance policies is Governance Policy G.2c Agenda Planning. This policy notes that in the first quarter “The Commission and Management will review ERMU’s current Strategic Plan along with the results of the Annual Business Plan for the preceding fiscal year.”This annual review was confirmed and scheduled through the Commission’s adoption of the 2022 Governance Agenda, which is included in the monthly commission meeting materials, and which is available to the public. DISCUSSION: The Strategic Plan consists of Governance Policies G.1c-g. These policies are summarized on the attached mission, vision, fundamentals, values, and planning themes handout. Additionally, the Strategic Plan includes a dashboard of initiatives, a management tool used to: track project preparation for consideration in the budget, oversee the status of currently implemented projects, track future priorities currently on hold, and track overall productivity and organizational resources. The Annual Business Plan consists of the budget and the schedule of rates. The purpose for the Strategic Plan is to establish the long-term direction and goals for an organization and develop the plan to get there. The Strategic Plan is a long-term forward- looking tool. The purpose of the Annual Business Plan is that of a tool used to measure organizational performance and provide usable information to take corrective actions to move the organization toward the long-term direction and goals established by the Strategic Plan. The Annual Business Plan is a short-term forward-looking tool dependent upon backwards looking data analysis. ______________________________________________________________________________ Page 1 of 8 64