6.1d ERMUSR 05-10-2022UTILITIES COMMISSION MEETING
TO:FROM:
ERMU CommissionSara Youngs – Customer Service Manager
MEETING DATE: AGENDA ITEM NUMBER:
May 10, 20226.1d
SUBJECT:
Staff Update
ACTION REQUESTED:
None
DISCUSSION:
The customer service team is working diligently with Republic Services and residents to
get garbage service back to normal. Calls are returning to a typical level and
communication to the residents is consistent that they have a service day not a service
time, so carts should be at the curb by 6 a.m.
The customer service manager met with each member of the team to evaluate her first
60 days on the job.
Exploring options for an electronic application for new residential customers to be built
in toERMU’s website.
The customer service team has been working with HydroCorp on mailingletters to
residential and commercial customersabout backflow preventioninspections.
Residential customers are appreciative of this service we provide to themat no charge
which helps ensurethe integrity of our water source.
The customer service manager, billing specialist, and credit & collections specialist will
attend the National Information Solutions Cooperative’s Minnesota user group meeting
on May 12 at the Elk River GRE location.
The customer service team has been engaged in a book club, currently reading The
Power of a Positive Team. We are discussing the mission and vision statement of ERMU
to find a vision statement for the team that describes the service we provide.
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