6.1d ERMUSR 06-14-2022UTILITIES COMMISSION MEETING
TO:FROM:
ERMU CommissionSara Youngs – Customer Service Manager
MEETING DATE: AGENDA ITEM NUMBER:
June14, 20226.1d
SUBJECT:
Staff Update
ACTION REQUESTED:
None
DISCUSSION
The customer service team continues to work diligently with Republic Servicesand the
City on missed garbage and recycling pickups. All parties met on June 3, 2022, to discuss
how Republic is addressing theissues and how we can partner on our environmental
initiatives.
The customer service team met to review theirdashboard for initiatives that were on
hold due to COVID-19 and the changein management. Areas of focus for the remainder
of 2022 include electronic signature capabilities and Advanced Metering Infrastructure
(AMI). Areas of focus for 2023 include AMI, an online application for new residential
service, a text messaging service, and a chat feature on the website.
The Minnesota Department of Health (MDH) provided ERMU with a list of 70 customers
to contact about participating in a water sample collection to test for lead and or
copper. The MDH will ultimately require 30 samples and we have received 12 to date.
This is our first full year promoting the Backflow Prevention Program and HydroCorp has
sent out two rounds of 50 letters to residents requesting that they register for the
program. Currently we have 55 participants.
The Customer Service Book Club is reading, “Power of a Positive Team.” The team
reviewed ERMU’s mission and vision statements and created its own vision statement
for their department which identifies what the team strives to achieve daily. This vision
statement reads as follows:
o “To work together based on the values of honesty, trust and respect through
communication, training and education to consistently serve our community with
pride.”
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