6.1d ERMUSR 07-12-2022� �i
Elk River -�---
Municipal LJtilities UTILITIES COMMISSION MEETING
TO: FROM:
ERMU Commission Sara Youngs — Customer Service Manager
MEETING DATE: AGENDA ITEM NUMBER:
July 12, 2022 6.1d
SUBJECT:
Staff Update
ACTION REQUESTED:
None
DISCUSSION:
• The customer service representatives have received an increase in calls from customers
who have been contacted by scammers claiming to be ERMU. We are working with
communications staff to create messaging on social media for continuous education on
ERMU's billing practices.
• Staff continue to work with Republic Services on missed trash and recycling pickups and
on the service some customers are receiving. The next meeting is scheduled for July 14.
• Customer service representatives are testing the WebEx phone system along with the
City.
• Walk in traffic at the office for June consisted of 93 customers, averaging 19 per week
over the 5-week period.
• ERMU disconnects for June:
o Cycle 2— 17 disconnects
o Cycle 3— 22 disconnects
o Cycle 4— 15 disconnects
o Cycle 1— 35 disconnects
o Cycle 2-13 disconnects (5 Wednesday month)
As of July 6, two apartments and one commercial building are still disconnected.
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