1.5 ERMUSR 09-13-2022______________________________________________________________________________
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UTILITIES COMMISSION MEETING
TO:
ERMU Commission
FROM:
Sara Youngs – Customer Service Manager
MEETING DATE:
September 13, 2022
AGENDA ITEM NUMBER:
1.5
SUBJECT:
2022 Customer Service Week
ACTION REQUESTED:
Adopt Resolution 22-11 Recognizing Customer Service Week, October 3-7, 2022
BACKGROUND:
In 1992 the U.S. Congress, by Senate joint resolution, designated the first week of October as
National Customer Service Week and requested the President issue a proclamation in support.
On October 8, 1992, President George Bush issued Proclamation 6485 recognizing the first
week of October as National Customer Service Week.
In President Bush’s proclamation he notes, “…businesses will do a better job of providing high
quality goods and services by listening to its employees and by empowering them with
opportunities to make a difference. Customer service professionals work in the front lines
where a firm meets its customers; where supply meets demand. With responsive policies and
procedures and with simple courtesy, customer service professionals can go a long way toward
ensuring customer satisfaction…”
DISCUSSION:
Elk River Municipal Utilities’ (ERMU) mission statement promises: “To provide our customers
with safe, reliable, cost effective and quality long term electric and water utility service. To
communicate and educate our customers in the use of utility services, programs, policies, and
future plans. These products and services will be provided in an environmentally and financially
responsible manner.” To be successful in our mission, it is essential that ERMU provide
excellent customer service while providing safe, reliable, and cost-effective utility services.
Here at ERMU, we recognize our employees that provide excellent customer service and ask
the Commission to support these employees, and our organization, by adopting this resolution
recognizing Customer Service Week.
ATTACHMENTS:
• Resolution No. 22-11 - Recognizing 2022 Customer Service Week
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RESOLUTION No. 22-11
BOARD OF COMMISSIONERS
ELK RIVER MUNICIPAL UTILITIES
A RESOLUTION OF BOARD OF COMMISSIONERS OF ELK RIVER MUNICIPAL UTILITIES
RECOGNIZING CUSTOMER SERVICE WEEK, OCTOBER 3-7, 2022
WHEREAS, Elk River Municipal Utilities (ERMU) provides electric and water utility
services within the City of Elk River, the City of Otsego, the City of Dayton, and Big Lake
Township; and
WHEREAS, the ERMU mission statement specifies: “To provide our customers with safe,
reliable, cost effective and quality long term electric and water utility service. To
communicate and educate our customers in the use of utility services, programs,
policies, and future plans. These products and services will be provided in an
environmentally and financially responsible manner”; and
WHEREAS, providing excellent customer service is an essential component of
successfully operating in accordance with the ERMU mission statement and an
expectation of our customers; and
NOW, THEREFORE, BE IT RESOLVED that ERMU will continue to work to bring lower-
cost, safe, reliable electricity and water services to community homes and businesses
just as it has since the utility was created; and
BE IT FURTHER RESOLVED that ERMU will encourage their employees to take initiative
and continue to provide new and more efficient ways of providing excellent customer
service; and
BE IT FURTHER RESOLVED that the week of October 3-7 be designated Customer Service
Week in order to honor ERMU and its staff for the continued commitment to providing
excellent customer service.
This Resolution Passed and Adopted this 13th day of September, 2022.
John J. Dietz, Chair
Theresa Slominski, General Manager
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