6.1g ERMUSR 11-12-2019 J
Elk River
Municipal Utilities UTILITIES COMMISSION MEETING
TO: FROM:
ERMU Commission Michelle Canterbury—Executive Administrative Manager
MEETING DATE: AGENDA ITEM NUMBER:
November 12, 2019 6.1g
SUBJECT:
Staff Update
ACTION REQUESTED:
None
DISCUSSION:
• The 2019 Consumer Privacy Notice is the November bill insert.The notice, which is
required to be sent out annually to our customers, explains how we collect, share, and
protect their personal information. In addition, it is the policy of Elk River Municipal
Utilities (ERMU) to comply with the Minnesota Government Data Practices Act
pertaining to government data, which includes customer data. Attached is a copy of the
bill insert.
• November social media posts will feature a variety of topics including: Auburn Water
Tower project update, energy saving tips for fall, downtown street lighting project,
Utilities United Against Scams Day, three myths about heating your home, and
recognition of ERMU employees. Staff will also be posting public service announcements
such as dates of upcoming commission meetings, holiday business closures, trash pickup
delays, and daylight savings time.
• The ERMU website overhaul initiative continues to progress as planned.The deadline
for proposal submittal was October 11.The proposals were rated and interviews were
conducted with the finalists on October 30. Staff is now in the process of having
conversations with the references provided. The website overhaul initiative is a line-
item project included in the 2020 budget which will be considered for approval by the
Commission in December.
• I recently attended my second session of the Minnesota Municipal Utilities Association
FirstLine Supervision Training held October 9 - 11 in Plymouth, MN.The topics included:
Listening in a Hectic World, Activating Change, Resolving Conflict with Your Peers, and
Personnel Relations.
ATTACHMENTS:
• Bill Insert—2019 Consumer Privacy Notice
Page 1 of 1
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Elk River
Municipal Utilities
WHAT DOES ELK RIVER FACTS YOUR PERSONAL INFORMATION?
MUNICIPAL UTILITIES DO WITH
Why? Financial companies choose how they share your personal information. Federal law gives
consumers the right to limit some but not all sharing. Federal law also requires us to tell you
how we collect, share, and protect your personal information. Please read this notice carefully to
understand what we do.
What? The types of personal information we collect and share depend on the product or service you
have with us. This information can include:
• Social Security number and income
• Account balances and payment history
• Credit history and credit scores
• Financial banking information and/or credit card information
When you are no longer our customer, we continue to share your information as described in this
notice.
How? All financial companies need to share customers' personal information to run their everyday
business. In the section below, we list the reasons financial companies can share their
customer's personal information; the reasons Elk River Municipal Utilities chooses to share; and
whether you can limit this sharing.
, � Elk River Municipal
Reasons we can Can you limit this sharing?
A tilities share?
For our everyday business purposes—
such as to process your transactions, maintain Yes No
your account(s), respond to court orders and legal
investigations, or report to credit bureaus
For our marketing purposes—
to offer our products and services to you Yes No
- For joint marketing with other financial companies No No
For our affiliates' everyday business purposes—
information about your transactions and experiences No No
For our affiliates' everyday business purposes—
information about your creditworthiness No No
For our affiliates to market to you No No
- For nonaffiliates to market to you No No
Call 763.441.2020 or go to www.ERMUMN.com
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Page 2
Who is providing this notice? Elk River Municipal Utilities
What we do
How does Elk River Municipal Utilities To protect your personal information from unauthorized access
protect my personal information? and use, we use security measures that comply with federal law.
These measures include computer safeguards and secured files
and buildings.
How does Elk River Municipal Utilities We collect your personal information, for example, when you
collect my personal information? • open an utility account
• pay your bill
We also collect your personal information from others, such as credit
bureaus, affiliates, or other companies.
Why can't I limit all sharing? Federal law gives you the right to limit only
• sharing for affiliates' everyday business purposes—
information about your creditworthiness
• affiliates from using your information to market to you
• sharing for nonaffiliates to market to you
State laws and individual companies may give you additional rights to
limit sharing.
Affiliates Companies related by common ownership or control. They can be
financial and nonfinancial companies.
Nonaffiliates Companies not related by common ownership or control. They can be
financial and nonfinancial companies.
Joint marketing A formal agreement between nonaffiliated financial companies that
together market financial products or services to you.
Elk River Municipal Utilities is already very limited on what data can be shared due to Government Data Practices Law.
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Elk River
Municipal Utilities 2019 GOVERNANCE AGENDA
Tuesday, January 8: Tuesday, February 12:
• Annual Review of Committee Charters • Review Strategic Plan and 2018 Annual
Business Plan results
Tuesday, March 12: Tuesday,April 9:
• Oath of Office • Annual Commissioner Orientation and Review
• Election of Officers Governance Responsibilities and Role
• Audit of 2018 Financial Report
• Financial Reserves Allocations
• Review 2018 Performance Metrics
Tuesday, May 14: Tuesday, June 11:
• Annual General Manager Performance •
Evaluation and Goal Setting
Tuesday, July 12: Tuesday, August 13:
• Annual Commission Performance Evaluation • Annual Business Plan—Review Proposed 2020
• Review and Update Strategic Plan Travel, Training, Dues, Subscriptions, and Fees
Budget
Tuesday, September 10: Tuesday, October 8:
• Annual Business Plan—Review Proposed 2020 • Annual Business Plan—Review Proposed 2020
Capital Projects Budget Expenses Budget
Tuesday,November 12: Tuesday, December 10:
• Annual Business Plan - Review Proposed 2020 • Adopt 2020 Official Depository,Newspaper,
Rates and Other Revenue and Regular Meeting Schedule
• Adopt 2020 Fee Schedule • Adopt 2020 Governance Agenda
• 2020 Stakeholder Communication Plan • Adopt 2020 Annual Business Plan
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