6.1d ERMUSR 11-8-2022�i
Elk River --�-
Municipal Utilities UTILITIES COMMISSION MEETING
TO:
FROM:
ERMU Commission
Sara Youngs —Customer Service Manager
MEETING DATE:
AGENDA ITEM NUMBER:
November 8, 2022
6.1d
SUBJECT:
Staff Update
ACTION REQUESTED:
None
DISCUSSION:
• Office walk-in traffic for October consisted of 82 customers, averaging 20.5 customers per
week over the 4-week period.
• ERMU red tag notification count for October under the Cold Weather Rule.
o Cycle 3 —15 red tags
o Cycle 4 —15 red tags
o Cycle 1— 36 red tags
• Our credit & collections specialist ran the processes to separate the assessable amounts
from all applicable accounts. Our accounting department then prepared the final
spreadsheets with those amounts for presentation in the commission packet and to be
sent to the city. This process really is a collaborative effort every year!
• The customer service manager will be attending the American Public Power
Association's Customer Connection Conference in Minneapolis, November 13-16, 2022.
Page 1 of 1
151