6.1b ERMUSR 03-14-2023
UTILITIES COMMISSION MEETING
TO:
ERMU Commission
FROM:
Sara Youngs – Administrations Director
MEETING DATE:
March 14, 2023
AGENDA ITEM NUMBER:
6.1b
SUBJECT:
Staff Update
ACTION REQUESTED:
None
DISCUSSION:
• Office walk-in traffic for February consisted of 75 customers, averaging 19 customers per
week over the 4-week period.
• ERMU red tag notification count for February under the Cold Weather Rule.
o Cycle 2 – 12 red tag notifications
o Cycle 3 – 25 red tag notifications and 1 disconnection
o Cycle 4 – 13 red tag notifications
o Cycle 1 – 44 red tag notifications
• During the month of February 2023, the customer service team entered 45 payment
arrangements with customers. During February 2022 there were also 45 payment
arrangements.
• ReAnna Newman started as our new customer service representative on February 28,
and we are excited to have her on our team! When not working she enjoys being
outdoors, spending time with her puppies, and is an avid softball player.
• On March 7, I attended my first energy audit at the Furniture and Things Community
Event Center along with the conservation & key accounts manager, a representative
from Energy Management Solutions, and a representative from the City.
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