6.1b ERMUSR 09-12-2023UTILITIES COMMISSION MEETING
TO:FROM:
ERMU CommissionSara Youngs – Administrations Director
MEETING DATE: AGENDA ITEM NUMBER:
September 12, 2023 6.1b
SUBJECT:
Staff Update
ACTION REQUESTED:
None
DISCUSSION:
Office walk-in traffic forAugustconsistedof 155customers, averaging37 customers per week
over the 4-week period.
ERMU disconnections for the month of August
o Cycle 2 – 14 disconnections
o Cycle 3 – 12 disconnections and 1 red tag
o Cycle 4 – 5 disconnections
o Cycle 1 – 17 disconnections
o Cycle 2 - 13 disconnections
Currently there are 3 active residential solar photovoltaic projects planned or under
construction in the ERMU service territory.
Staff has been working with STAR Energy Services on creating and revising ERMU’s Distributed
Energy Resources as part of the set-up process to use their Nova Power Portal.
During the month of September 2023, HydroCorp will be mailing final notices to residents who
have not scheduled their free backflow prevention test. Residents have until the end of
September to avoid potential disconnection of water service or fine.
The administrations director has gathered and sent contact information to Q Market Research
for the next round of the customer satisfaction survey. They estimate we will receive the report
by late October.
In the last 30 days the level two chargers located downtown and in the parking lot in front of
ERMU had a combined 45 sessions, providing customers with 655 kWh of green energy.
The first cycle of assessment letters will be mailed the week of September 15. Subsequent cycle
letters will be mailed in the following weeks with a deadline of the beginning of November. Our
credits and collections specialist puts a lot of time into researching property owners to ensure
adequate notice is given.
The administrations director and the billing specialist (along with others within the organization)
will be traveling to the National Information Solutions Cooperative’s Member Information
Conference in Denver, CO the week of September 17.
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