6.01d ERMUSR 11-14-2023Elk River
Municipal Utilities UTILITIES COMMISSION MEETING
TO:
FROM:
ERMU Commission
Tony Mauren — Governance & Communications Manager
MEETING DATE:
AGENDA ITEM NUMBER:
November 14, 2023
6.01d
SUBJECT:
Staff Update
ACTION REQUESTED:
None
DISCUSSION:
• There are two bill inserts being sent in November. The first going to all accounts is the
Customer Privacy Notice which is required to be sent out annually and explains how we
collect and protect personal information. All customers will also receive the flyer
announcing the Advanced Metering Infrastructure (AMI) project. The one-third page
flyer is intended to make customers aware of the project and direct them to
informational article on our website. This will be the central source for all customers to
learn details and track the progress of the work.
In addition to highlighting the bill inserts, social media posts this month feature a variety
of topics including staffs participation in the Day of the Dozers event, the Downtown Elk
River Trick or Treat event, a Kid's Guide to Saving Energy, reducing phantom energy
load, Daylight Saving Time, and the benefits of low -flow showerheads. There are also
announcements for the commission meeting, hydrant flushing, and the Veterans Day
closure.
• The governance & communications manager and legal staff attended American Public
Power Association's Legal & Regulatory Conference, October 15-18, in Seattle, WA. This
highly informative conference provided sessions on parliamentary procedure, crisis
communications, First Amendment rights within social media, establishing reasonable
rates, environmental justice, federal government action, employment law, customer
privacy, and ethics. Staff would like to express their appreciation for the Commission
making this beneficial training opportunity possible.
• The Communications & Administrative Coordinator will be attending the American
Public Power Association's Customer Connection Conference in San Antonio, November
12-15, 2023.
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• ERMU staff had a fantastic time at the Downtown Elk River Trick or Treat event on
Friday, October 27! Estimates based on the candy and prizes we gave away suggest we
saw approximately 1,500 kids, most being accompanied by their families. City and
Downtown Elk River Business Association staff did a great job putting on the event.
ATTACHMENTS:
• Bill Insert — Customer Privacy Notice
• Bill Insert —AMI Announcement Flyer
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