4.10 SR 11-20-2023�,
Elk s �-
River
Request for Action
To Item Number
Ma Tor and CinT Council 4.10
Agenda Section Meeting Date Prepared by
Consent A enda NovembeY 20, 2023 LauYen Wi eY, Human ResouYces Mana eY
Item Description Reviewed by
IT Network Specialist Position Description Joe Stremcha, Assistant CityT Administrator
Seth Calvin, IT Mana eY
Reviewed by
Cal Pormer, Ci T Administrator
Action Requested
Approve, byT motion, the IT Net�vork Specialist position description.
Background/Discussion
At the November 6, 2023, Cit�r Council Work Session, Assistant CityT Administrator Joe Stremcha, and IT �lanager
Seth Calvin presented a draft IT Net�vork Specialist position description and discussed replacing the vacant IT
Support Assistant position `vith this position.
Upon approval, staff will go to market to fill the IT Network Specialist position
Financial Impact
This position is accounted for in the budget.
Mission/Policy/Goal
The Elk River Mission
Attachments
■ IT Network Specialist Position Description
The Elk River Vision
A 2a�elcolning co�nlnunity 2a�ith T evolutiona� y and spizzted T esou� cefulness, exceptional
se�vice, and coln�nunity engagelnent that encou�ages and ins�iz•es pTo�pe�zty.
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Update�l• January 2023
of City of Elk River
lk -�-� IT Network Specialist
Rlver Position Description
Department/Division: Immediate Supervisor:
Business Services/Information Technolo T IT Mana er
Pay Grade: FLSA Status: Last Updated: (date)
7E Exempt 11 /2023
Positions Supervised:
N/A
Position Summary
Assists the IT Manager in the lifecycle of all cityT information technology solurions to include
desktop computers, mobile computers, LAN, WAN, servers, securityT hard�vare/software,
telephone systems, switches, routers, and wireless access points.
Essential Functions
Provides support for the entire computing environment.
A. Implements, administers, supports, troubleshoots, documents, and maintains the
cit�T net�vork infrastructure. This includes Local Area Network / Wide rlrea
Net�vork equipment, switches, routers, wireless controllers/ and access points.
B. Manages firewalls, security applications, and virtual private networks while
adhering to the Criminal Justice Network Requirements.
C. Traces, documents, patches, and tests fiber and copper cabling infrastructure.
D. Ensures net�vork and applications are accessible to users with miiiirnal
interruptions and optimal performance.
E. 1�laintains, recommends, and implements syTstems securityT.
F. Supports PC hard�vare including desktops, notebooks, mobile PC's, printers,
scanners, tablets, and other hardware devices.
G. Supports and manages the virtual desktop environment.
H. Supports desktop operating s�-stems.
I. Ans�vers user questions on hardware, printing, Internet, and messaging issues.
J. Supports and manages phyTsical and virtual servers.
K. Supports desktop shrink-wrapped applications such as 1�licrosoft Office, web
browsers, and antivirus.
L. Supports the various business applications used within the cityT.
M. Creates and manages user accounts in the various systems including netwoYk logon,
messaging logon, and securityT syTstem.
N. Restores an�T deleted files for end users. Conducts project research, evaluations,
recommendations, and implements solutions as directed.
O. Troubleshoots infrastructure issues, including telephone, voicemail, servers, and
securit�T.
P. Works with vendors to resolve problems and schedule repairs.
Q. Provides on-call coverage evenings, weekends, and holidayTs for IT related issues.
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2. Maintains documentation.
A. Keeps hardware and soft�vare inventoryT documents current.
B. Maintains help desk call logs.
C. Maintains application soft�vare librar�T to include media, documentation, and
licensing information.
3. Coordinates addition of ne`v soft�vare s�Tstems.
A. Schedules and installs software and ensures it is operational.
B. Serves as cityT liaison with vendor on all installation issues.
C. Assists `vith training employTees on hard��are or printing issues related to new
software.
4. Performs other essential job duties.
A. Regular and timelyT work attendance.
B. Follo`vs all safetyT procedures and participates in safet�T training.
Required Knowledge, Skills, and Abilities
❑ Knowledge and understanding of implementation of server and storage virtualization
concepts.
❑ Knowledge of full range of hardware components available.
❑ Technical understanding of distributed and remote computing technologies.
❑ Knowledge of desktop operating syTstems, voice and data networking, and Internet and
intranet technologies.
❑ Understanding of network and operating sy stem securityT, backup and restore methods and
related technologies, viruses, their impacts, and appropriate precautions to take, and security
policies and procedures to educate and inform emplo�Tees.
❑ Working knowledge of Microsoft Office applications.
❑ Effective oYganizational and planning skills.
❑ Customer service oriented, self-motivated and takes direction.
❑ Skilled in payTing attention to detail, find errors in work, and solve problems. Anticipates
issues and performs at a high level of accuracyT.
❑ Effective in acquiring skills, abilities and knowledge; quicklyT learns new industryT, trends,
organization, and product information.
❑ Abilit�T to use clear language to communicate with end users and effectively communicate
technical solutions to non-technical users.
❑ AbilityT to �vork cooperatively and establish good relations �vith co-workers, program users,
and the public at large.
❑ Abilit�T to maintain software licensing information and statistics.
❑ Abilit�T to provide basic microcomputer hardware and soft�vare repair, installation, and
ph�Tsical inventor�T control.
❑ Abilit�T to understand and use computer diagnostic tools and troubleshoot problems.
❑ AbilityT to understand computer hard�vare and architecture and the operating syTstems in use.
❑ AbilityT to understand custom and shrink-wrapped applications.
❑ AbilityT to take and resolve help calls from end users.
❑ AbilityT to operate IT infrastructure, shutdown, and startup systems.
❑ Abilityr to monitor and tune systems performance and watch foY abnormalities.
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❑ AbilityT to communicate effectivelyT, in `vritten and oral form.
❑ AbilityT to prioritize work on multiple projects.
❑ AbilityT to meet the ph�rsical requirements of the position, including the ability to lift and
handle up to 30 pounds of equipment.
Minimum Qualifications
❑ Valid driver's license `vith driving record acceptable to the cit�r.
❑ Associate's degYee in computeY science, information systems, oY related field and 4 yrears of
related experience with iVlicrosoft Windows desktops, iVlicrosoft Server, and net��orks OR 5
yTears of related `vork experience `vith iVlicrosoft Windo`vs desktops, iVlicrosoft Server, and
net�uorks.
❑ Demonstrated abilit�T to troubleshoot, repair, replace, and install computer related equipment.
❑ AbilityT to pass criminal historyT background investigation.
❑ CJIS SecurityT Awareness Leve14 Certificate or abilityT to obtain `vithin 6 months of hire.
Must also maintain ceYtification.
Preferred Qualifications
❑ Experience supporting Microsoft operating syTstems.
❑ Experience supporting Active DirectoryT environment.
❑ Work experience in network design and administration.
❑ iVlicrosoft Certifications (MCTS, MSCE, MSCA), Paol Alto certification, CCNA, or other
related certifications.
❑ Experience supporting virtual servers and iVlicrosoft cloud environments.
❑ Knowledge in TCIP net�vorks.
❑ Experience working `vith audio/visual equipment.
This Position Description is not intended to be all-inclusive. It is within the CityT of Elk River's discretion
to assign additional duties and responsibilities or remove duties and responsibilities at anyT time.
This Position Description does not constitute a Contract of Employment.
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