6.1b ERMU 12-12-2023Elk River
Municipal Utilities UTILITIES COMMISSION MEETING
TO:
FROM:
ERMU Commission
Sara Youngs —Administrations Director
MEETING DATE:
AGENDA ITEM NUMBER:
December 12, 2023
6.1b
SUBJECT:
Staff Update
ACTION REQUESTED:
None
DISCUSSION:
Office walk-in traffic for November consisted of 109 customers, averaging 27 customers per week
over the 4-week period.
• ERMU red tag notification count for November under the Cold Weather Rule.
o Cycle 2 —
8 red tag notifications
o Cycle 3 —
7 red tag notifications
o Cycle 4 —
11 red tag notifications
o Cycle 1— 20 red tag notifications and 1 disconnection
o Cycle 2 - 10 red tag notifications
• The administration director and billing specialist have started the year-end training with our
software provider National Information Solutions Cooperative.
• During the month of November 2023, the customer service team entered 65 payment
arrangements with customers. During November 2022 there were 104 payment arrangements.
• Training is scheduled with Star Energy on December 12 for the NOVA Power Portal, being
deployed January 1, 2024. All distributed energy interconnection applications will be submitted
through this portal, which tracks and manages the application process for the solar vendor,
customer, and utility.
• Currently there are 12 active residential solar photovoltaic projects planned or under
construction in the ERMU service territory.
• In the last 30 days, combined the level two charger located downtown and in the parking lot in
front of ERMU had 42 sessions and provided customers with 677kWh of green energy.
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