6.1d1 ERMU 12-12-2023GO GREEN, $AVE GREEN
WITH ERMU
Saving money, decreasing
energy usage, and conserving
resources has never been
easier with programs and
rebates from ERMU. Take a
closer Look at the many ways
residential and commercial
customers can save.
RESIDENTIAL
> AC Tune -Up
> Energy Efficient Appliances
> Electric Vehicle Charger
> HVAC
> Irrigation Tune -Up
> Water Conservation
COMMERCIAL
> Lighting
> HVAC
> VFD and ASD Drives
> Other Equipment
> Custom Grants
Click the "Programs & Rebates"
tab at ERMUMN.COM to Learn
more or simply scan the OR
code below.
ERMU Begins a New Era of Service
Elk River Municipal Utilities is excited to announce the start of the AGED MFT�
Advanced Metering Infrastructure (AMI) project. The AMI project
will involve installing new electric and water meters throughout our Q c
entire service territory. The new equipment will allow us to provide AMI
improved service, operational efficiencies, and better READ
billing information.
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ERMU will begin installing the new smart meters in spring of 2024.
Due to the unique features of each type of installation, they will RgSTRUG�J
be installed by neighborhood with the assistance of a third -party
vendor. Installation details will be available at ERMUMN.COM throughout the project.
With communication as one of our core values, ERMU will provide customers with timely
updates primarily through our website, social media, and newsletters. Additionally, our
customer service representatives are available to assist you with any questions you may have
during regular business hours (8:00 a.m. - 4:30 p.m.) at 763.441.2020.
"We are very excited to announce that ERMU's Advanced Metering Infrastructure (AMI) project is
moving forward after years of careful planning and preparation. AMI will no doubt add another
important chapter to ERMU's rich history of bringing exceptional service to our valued customers."
- Mark Hanson, General Manager
Save Money and Time with SmartHub
SmartHub is a web and mobile app that allows you to take control
of all aspects of your utility account. Pay your bill, set up automatic
payments, manage your use, and contact ERMU with service
issues quickly and easily online or on your mobile device.
Detailed graphs available through SmartHub allow you to monitor
your utility usage 24/7 and track your consumption. This can help
you find ways to reduce your usage and save.
Additionally, SmartHub's Auto Pay Program helps you save time, avoid service interruptions,
and eliminate late fees by allowing you to set up automatic payments using your preferred
method (credit, debit, checking, or savings) while still letting you view your itemized bill.
To learn more about the many benefits of managing your ERMU account with SmartHub simply
search "Manage Your Account" at ERMUMN.COM.
■
0� I �* SMART MANAGEMENT
smart • _M SMART USAGE
SMART SAVINGS
1E)CAIT
WINTER
TREE TRIMMING
Each year, ERMU field staff and
contractors trim tree branches
to reduce the chances of
interference with power lines,
which can cause outages and
dangerous situations.
The work is typically done in
the winter, after the leaves
have fallen, because it is easier
to see the structure of each
branch and make minimal cuts.
The cold temperatures help
prevent diseases and parasites
from entering freshly cut limbs.
To learn more search "Tree
Trimming" at ERMUMN.COM.
recycle
coach
Safety Tips to Protect Against Utility Scams
Utility scammers work year-round, although the Better
Business Bureau reports that most scam -related activity
occurs in peak winter and summer months when
homeowners rely on heat or air conditioning. Scammers
may act via telephone, email, or even in person. Knowing
the official processes and procedures that ERMU follows
when working with customers will give you confidence
that your account is being appropriately managed and i
that your information is secure. Protect yourself with these tips and reminders:
► ERMU does not do immediate disconnections. Before disconnecting any service, we Will
mail letters, send automated phone calls, and discuss payment arrangements. We do not
disconnect during evening hours or on weekends.
► An ERMU representative will never ask you to verbally provide banking information. All
payments over the phone occur on an automated line, using your keypad.
► ERMU does not accept gift cards or prepaid debit cards for bill payment. Instructions to pay
by prepaid debit or wire transfer are a red flag.
► Do not rely on Caller ID, even if it shows the name of your utility company. Scammers can
"spoof' line identification to make it appear as though the call is originating from ERMU.
► Delete all suspicious emails that demand immediate verification of personal information. Do
not click on any included links.
► Set up a SmartHub account for the ability to confirm your account status 24/7.
► Any contact that is proven to be a scam should be reported to the police.
► Remember, if you receive a phone call and you're unsure whether you are talking to an actual
ERMU representative, hang up and call 763.441.2020.
ERMU Recognized as Smart Energy Provider
DOWNLOAD
ERMU joins less than 100 public power utilities nationwide
SMART
RECYCLE COACH
in earning a Smart Energy Provider (SEP) designation from
Do you find yourself always
the American Public Power Association (APPA). This honor
ENERGY
@
wondering when your recycling
recognizes ERMU's commitment to and proficiency in
PROVIDER
gets collected or what items
initiatives that support the goal of providing safe, reliable,
American Public Power Association
are recyclable? Get answers
low-cost, and sustainable electric service. Kris Sellstrom,
by downloading the Recycle
chair of APPA's Energy Innovation Committee, presented the designations on November 13 in
Coach app today.
San Antonio, Texas during APPA's annual Customer Connections
Conference.
The Recycle Coach app is a
The SEP designation, which lasts for two years (December 1, 2023 to November 30, 2025),
handy suite of tools provided
recognizes public power utilities for demonstrating leading practices in four key disciplines:
by the City Elk River that will
make you a pro-recycler!
smart energy program structure; energy efficiency and distributed energy resources programs;
environmental and sustainability initiatives; and customer experience. This is the third time
ERMU has earned this recognition.
WE WELCOME YOUR QUESTIONS AND COMMENTS: ERMUMN.COM 1 763.441.2020
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