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11.2 SR 02-05-2024 Request for Action To Item Number Mayor and City Council 11.2 Agenda Section Meeting Date Prepared by Consent February 5, 2024 Joe Stremcha, Assistant City Administrator Item Description Reviewed by FT Center Staff Positions Tim Dalton, FT Center Superintendent Reviewed by Cal Portner, City Administrator Action Requested Discuss restructuring the FT Center with new positions based on the operational needs of the facility. Background/Discussion The City Council's direction is to make the FT Center run efficiently and improve the facilities’ profitability. Over the past year, the assistant city administrator has evaluated the various roles and responsibilities. The following are changes that will be discussed to support that operational objective:  Janitorial/Maintenance: Convert part-time positions to full-time and advertise for a new full-time position as outlined in the 2024 budget with an anticipated start date in the spring of 2024.  Building Supervisor: Consolidate the assistant facility supervisor into one position and move some job duties and functions to this part-time building supervisor position.  Concessionaire Lead: Create a position that maintains best accounting practices, establishes and implements effective training protocols, schedules staff, and provides operational support for operating the POS, handling transactions, and preparing/serving food and beverages as needed. Financial Impact  PT to FT maintenance position change was included in the 2024 budget.  Eliminate one assistant facility supervisor position, $98,624 budget reduction.  Add one building supervisor PT position, estimated wage $25/hr., 55 hrs./wk. totals $71,500.  Add wages replacing some concessionaire shifts with a concessionaire lead and providing an additional 15 hours per week for back-office support and operations: o Estimated wage $20/hour, 15 hours/week. $15,600 year-round. o Estimated $5/hr. increase over concessionaire 14 hrs. of budgeted worker shifts totals $3,640.  The estimated net impact is a $7,884 budget expense reduction (subject to the city compensation plan).  Increased profitability through sponsorship engagement, programming, and food service efficiencies through managed inventory and team scheduling. Mission/Policy/Goal Establishing sustainable practices gives the FT Center the opportunity to succeed. Attachments  None The Elk River Vision A welcoming community with revolutionary and spirited resourcefulness, exceptional service, and community engagement that encourages and inspires prosperity. Updated: August 2020 Position Changes: ■ Facility Maintenance Assistant: Convert part-time positions to full-time and advertise for a new full-time position as outlined in the 2024 budget with an anticipated start date in the spring of 2024. ■ Building Supervisor: Consolidate the assistant facility supervisor into one position and move some job duties and functions to this part-time building supervisor position. o Assistant facility supervisor - responsible for front end leadership/supervision, develop programing, coordinate sponsorship outreach/engagement, etc. Will primarily work during the day and for special events. o The building supervisor - part-time position responsible for ensuring the operational security during nights and weekends. Use 4-6 team members working flexible schedules with hours subject to the needs of the facility. Normal hours will be from 5 to 10 p.m. M-F and an open and closing shift on weekends (i.e. 8 a.m. — 3:30 p.m. and 3:30 p.m. —11 p.m.). Essential functions: ■ Tour the facility on a regular basis and complete the building checklist. ■ Provide a high level of service to members, guests, and program participants. ■ Monitor front desk support activities such as cash handling, locker distribution, merchandise inventory, and security procedures. ■ Take the lead in problem solving building situations during the work shift. ■ Warn visitors of rule infractions and evict violators from the building as necessary. ■ Serve as the point of contact with outside authorities for emergency or disturbances to operations and safety. ■ Supports operations as needed including ice resurfacing when necessary. ■ Concessionaire lead - maintains best accounting practices, establishes and implements effective training protocols, schedules staff, and provides operational support operating the POS, handling transactions, and preparing/serving food and beverages as needed. City of Elk River Facility Maintenance Assistant lv=� ver Position Description Department: Immediate Supervisor: Multi -purpose Facili I FacilirY Maintenance Supervisor _ Pay Grade: FLSA Status: Last Updated: (date) $??.?? per hour Non-Exem t 11 /2023 Positions Supervised: N/A Position Summary The Facility Maintenance Assistant is responsible for performing custodial duties to ensure a clean and safe environment for customers, in addition to ice and facility maintenance tasks Essential Functions 1. Performs routine cleaning activities in and around FT Center. a. Cleans building as scheduled. b. Maintains all floors to include vacuuming, carpet cleaning, sweeping, mopping, buffing, and waxing. c. Cleans windows, walls, and baseboards. d. Washes sinks, mirrors, hardware in restroorims and other areas, and sanitized restroom facilities. e. Empties garbage and recycle containers. f. Set up and take down chairs, tables, etc., for meetings. 2. Performs minor interior and exterior maintenance and repair services. a. Performs painting of areas that have been worn, damaged, or repaired. b. Makes minor repairs as directed by supervisor. c. Reports any damage or deficiencies to supervisor. d. Assists with minor carpentry. e. Assist with other general minor repairs. f. Assists with changing filters, cleaning coils and condensers in HVAC units. 3. Performs light duty ground maintenance. a. Clears snow from parking lots, sidewalks, and entrance areas to the facility. b. Picks up litter from the grounds. c. Assists with repair to irrigation system. 4. Performs the coordinating of cleaning supplies and monitoring cleanliness of facility. a. Spot clean as necessary. b. Maintains cleaning equipment (vacuums, buffers, polishers, etc.) c. Maintains product inventory of towels, toilet tissue, soaps, light bulbs, and other necessary supplies, equipment, and parts. d. Performs custodial duties to assure a clean and safe facility and grounds. 5. Performs other essential job duties. a. Regular and timely work attendance. Page 1 b. Follow all safety procedures. c. Participates in safety training. d. Provides cleaning and janitorial duties as needed or assigned. e. Assists in operating and maintaining ice resurfacing equipment. f. Assists in identifying and correcting ice surface defects. g. Keeps supervisor informed of important developments to effectively maintain operations. h. Takes initiative to perform other duties or assume other responsibilities. Required Knowledge, Skills, and Abilities/Minimum Qualifications ❑ Knowledge of proper maintenance procedures. ❑ Ability to deal with the public in a courteous and efficient manner. ❑ Ability to communicate effectively, both orally and in writing. ❑ skilled in safe operation of hand and power tools and building maintenance equipment. ❑ Ability to work independently and prioritize work. ❑ Ability to establish and maintain effective working relationships with coworkers, vendors, and the public. ❑ Ability to comprehend, calculate, problem solve, and consult relevant sources and manuals. ❑ Ability to lift and carry heavy objects, climb, crawl, stand, bend, reach and manipulate objects and equipment requiring manual dexterity as needed to perform duties. ❑ Ability to perform strenuous physical labor under adverse environmental conditions. ❑ Ability to lift 50 pounds. ❑ Knowledge of the practices, procedures, equipment, chemicals, and materials used in the facility. Minimum Qualifications ❑ Valid Minnesota driver's license or ability to obtain within 1 year and good driving record. ❑ High school diploma or equivalent. ❑ One year building maintenance experience or related field. Preferred Qualifications ❑ -Experience in ice arena operations. ❑ -experience in the custodial field. Page 2 Facility Maintenance assistant Building Supervisor (Ells River YMCA) YMCA of the North • Elk River, MN Minnesota NonProfits • May 15, 2023 1. Job Summary: The Building Supervisor is responsible for monitoring and securing the safety of YMCA facilities ensuring members and guests receive exceptional customer service. The incumbent conducts walk-throughs and patrols the facility to preserve order and protect property. The incumbent may assist in membership duties and respond to member questions and concerns. 2. Essential Functions: ■ Tour the facility on a regular basis and complete building checklist. - Provide a high level of service to members, guests, and program participants. ■ Assist in monitoring membership desk activities such as cash handling, locker distribution, merchandise inventory, and security procedures. ■ Take the lead in problem solving building situations during the work shift. ■ Warn persons of rule infractions and evict violators from the building as necessary. ■ Serve as the point of contact with outside authorities for emergency or disturbances to operations and safety. • Work hands-on at the membership desk as needed. 3. Relationships: This position reports to the Member Service Director who reports to the Branch Executive Director. The incumbent interacts regularly with members, participants, and branch staff. 4. Qualifications: Required ■ Previous customer service experience ■ Demonstrated interpersonal communication and problem solving skills ■ Willingness to work with people of diverse backgrounds Preferred ■ Knowledge of YMCA programs and services 5. Work Conditions: ■ Ability to patrol the facility regularly ■ Ability to observe and provide personal assistance to others ■ Ability to respond to emergency situation in a calm and efficient manner ■ Ability to work in a fast paced and changing environment 6. Additional Notes: This job description represents the major functions of the position but is not intended to be all-inclusive. The incumbent is also responsible for taking direction from branch leadership in completing projects or performing duties deemed necessary for the branch or Association's success. Diversity, Equity and Inclusion Pledge The Y of the North is committed to the work and everyday practices of eliminating disparities and eradicating of unjust systems to become a multicultural, anti -racist and anti -oppressive organization. YMCA of the North team members and volunteers must exemplify the association's mission, vision and values of caring, equity, honesty, respect and responsibility. The YMCA of the North continues to develop plans and strategies to ensure team members and volunteers reflect the demographics of the communities we serve. We will continually conduct institutional racism and oppression review of our policies, procedures and practices in recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; layoffs; terminations; and the ongoing development of a multicultural, anti -racist and anti -oppressive work environment and culture that promotes equity and respect for the human dignity of all. We value and respect this diversity and choose to be inclusive through our acceptance of all. Job Information Job Category: Community Engagement, Customer Service, Volunteer Services Salary: $15.00 Per Hour Position Type: Part Time Experience: Less than 2 years Education: High School or Equivalent The Opportunity Delaware North Sportservice is hiring a seasonal Concessions Supervisor to join our team at Allianz Field in Saint Paul, Minnesota. As a Concessions Supervisor, you will be responsible for leading the team to provide prompt, professional service to guests. This is a seasonal position that will start in March and end in October with the possibility of extended employment depending on business needs. Pay $18.50 / hour Responsibilities ■ Assign duties to scheduled staff. ■ Perform some service tasks, such as assisting guests, stocking shelves, counting inventory, and cashier duties when necessary. ■ Investigate and resolve complaints regarding food quality, service, or accommodations. ■ Review work procedures and operational problems to determine ways to improve service, performance, or safety. ■ Assist Concessions Manager with staff training and compliance. ■ Monitor daily and hourly cleaning. ■ Manage labor and profit loss. ■ Ensure associates are kept informed of any changes in policies or events. ■ Other duties as assigned. (qualifications ■ Must be at least 18 years old. ■ Previous experience working in food and beverage required. ■ Previous supervisory experience preferred. ■ Able to work a flexible schedule including nights, weekends and holidays. • Must be self -motivated, able to work without direct supervision, and eager to be challenged and initiate projects and opportunities. ■ Must be able to implement rules and direct staff. ■ Excellent communication skills, written and verbal. ■ Excellent customer service and employee relations skills. ■ A true desire to satisfy the needs of others in a fast -paced environment. ■ Able to work nights, weekends, and holidays. Physical Requirements ■ Standing and walking for the entire length of shift. Frequently required to reach up to 6-7 feet, twist at the waist, bending, and squatting. • Ability to lift/carry up to 30 lbs. ■ Pushing and pulling occasionally, to move equipment, stock, mops, and brooms. ■ Exposed to outdoors and variable temperatures.