6.1b ERMUSR 02-13-2024��i
Elk River
Municipal Utilities UTILITIES COMMISSION MEETING
TO:
FROM:
ERMU Commission
Sara Youngs —Administrations Director
MEETING DATE:
AGENDA ITEM NUMBER:
February 13, 2024
6.1b
SUBJECT:
Staff Update
ACTION REQUESTED:
None
DISCUSSION:
• Office walk-in traffic for January consisted of 113 customers, averaging 29 customers per
week over the 4-week period.
• ERMU red tag notification count for January under the Cold Weather Rule.
o Cycle 2 —14 red tag notifications and 2 disconnections.
o Cycle 3
— 20 red tag notifications and 1 disconnection.
o Cycle 4
— 16 red tag notifications
o Cycle 1—
32 red tag notifications and 4 disconnections.
o Cycle 2
- 10 red tag notifications and 1 disconnection.
• Rates for 2024 have been reviewed and updated for the February billing cycle.
• During the month of January 2024, the customer service team entered 51 payment
arrangements with customers. During January 2023 there were 69 payment
arrangements.
• Currently there are seven active residential solar photovoltaic projects planned or under
construction in the ERMU service territory.
• In the last 30 days, combined the level two charger located downtown and in the
parking lot in front of ERMU had 25 sessions and provided customers with 534 kWh of
green energy.
• Billing specialist participated in Meter Data Management Systems training (MDMS)
offered by National Information Solutions Cooperative (NISC). MDMS will incorporate
Advanced Metering Infrastructure (AM]) data which will improve business efficiencies
and customer support.
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• Customer service staff reviewed all active budget accounts and reached out to
customers if their budget payment for 2024 had an increase greater than 10%.
• The administrations director shadowed Frontier Energy on their first commercial energy
audit at 10730 175th Avenue NW.
• The credit & collections specialist finalized the review of customer accounts that
received an interest credit exceeding $10.00 which requires the filing of a 1099-INT
form.
• The administration director, billing specialist, and credit & collections specialist have
been working on reviewing meter data from our new AMI meters for accuracy along
with reviewing current processes.
• Customer Service Representative Jessica Hibbard hosted "A Day in Local Government"
as part of the Elk River Chamber of Commerce Community Leadership program.
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