6.1b ERMUSR 04-09-2024Ji
Elk River amft .
Municipal Utilities UTILITIES COMMISSION MEETING
TO:
FROM:
ERMU Commission
Sara Youngs —Administrations Director
MEETING DATE:
AGENDA ITEM NUMBER:
April 9, 2024
6.1b
SUBJECT:
Staff Update
ACTION REQUESTED:
None
DISCUSSION:
• Office walk-in traffic for March consisted of 103 customers, averaging 26 customers per
week over the 4-week period.
• ERMU red tag notification count for March under the Cold Weather Rule.
o Cycle 3 — 23 red tag notifications and 4 disconnections.
o Cycle 4 — 9 red tag notifications and 4 disconnections.
o Cycle 1— 13 red tag notifications and 1 disconnection.
• The Cold Weather Rule will end on April 30. Customers will no longer receive an
additional notice that they are subject to disconnection; they will receive one past due
reminder and an automated phone call that they are subject to disconnection for non-
payment.
• During the month of March 2024, the customer service team entered 34 payment
arrangements with customers. During March 2023 there were 37 payment
arrangements.
• Currently there are 4 active residential solar photovoltaic projects planned or under
construction in the ERMU service territory.
• In the last 30 days, combined the level two chargers located downtown and in the
parking lot in front of ERMU had 41 sessions and provided customers with 468 kWh of
green energy.
• The Advanced Metering Infrastructure team continues to meet weekly with Allegiant,
National Information Solutions Cooperative, and Core & Main to work through, test, and
implement new processes and procedures.
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