2.6 ERMUSR 05-14-2024Elk River
Municipal Utilities UTILITIES COMMISSION MEETING
TO:
FROM:
ERMU Commission
Tony Mauren — Governance & Communications Manager
MEETING DATE:
AGENDA ITEM NUMBER:
May 14, 2024
2.6
SUBJECT:
Commission Policy Update
— G.4e2 — Electric Services
ACTION REQUESTED:
Approve updated policy language.
BACKGROUND/DISCUSSION:
As ERMU staff has been reviewing its internal management policies, it came to the group's
attention that greater clarity and uniformity of language was needed between Management
Policy E.1 Electric Department Rules and Commission Policy G.4e2 — Electric Services.
Updates are intended to clarify language regarding meter ownership, as well as differentiating
the terms of service for residential and commercial customers.
ATTACHMENTS:
• Updated ERMU Policy - G.4e2 — Electric Services
Page 1 of 1
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Elk River
Municipal Utilities
COMMISSION POLICY
Section:
Governance
Category:
Delegation to Management Policies
Policy Reference:
Policy Title:
G.4e2
Electric Services
PURPOSE:
With this policy, the Commission sets forth its expectations for the General Manager concerning
the provisions of electric services with practical safeguarding of persons, buildings and their
contents from hazards arising from the use of electricity for light, heat, power, radio and
television signaling, and other safeguards to life and property.
POLICY:
Consistent with the Core Customer Services Policy, the ERMU Commission expects the
General Manager to ensure that customers receive safe, reliable, cost effective and quality
long term electric utility service that directly support ERMU's core purpose and mission as
stated in the Organizational Core Purpose Policy and Mission Statement Policy.
The ERMU Commission expects the General Manager to establish processes, procedures, and
management policy which clearly define the terms for providing electric service.
Consistent with this general statement, the General Manager shall:
Establish policy and procedures for the provisions of electric services which are compliant
with applicable rules, regulations, standards, code, and law including but not limited to the
following:
a. ERMU shall operate under the National Electrical Safety Code (NESC).
b. All connected electric loads shall be required for their installation to comply with the
National Electrical Code (NEC).
2. Establish metering policy and procedures which address, but are not limited to the following:
a. The meter shall be the point of sale (POS). The meter shall be owned and maintained by
ERMU. The customer shall be subject to all metering equipment costs as identified in the
Commission adopted Fee Schedule. Customers shall be wallowed one service
Pagel of 2
M.
ERMU Commission Policy — G.4e2 Electric Services
Band one meter to measure energy consumption and demand, unless otherwise
approved by the General Manager or a designee.
b €er�Residential customers will be furnished with a meter and secondary service.4ke
motor shall be the roifft f sale (nns) All o epA and fnato,-Ws required for- ,, etei n .
e"ipment ewes as idepA fioa i the r ,,*nisi, adopted ee Sehedule.
b c. Commercial customers will be furnished with a meter but must supply and own the
secondary service wire from the ERMU designated power source.
3. Establish policy regarding the redistribution of energy consistent with the following:
a. All energy sold by ERMU is to be used by the customer for the purposes designated or
implied in the Rates Schedule applicable to their installation. Energy so sold may not be
resold or redistributed to other metered users unless specifically approved by the General
Manager.
4. Establish policy and procedures for customer disputes:
a. Consistent with the Dispute Resolution Committee Charter Policy, provide an option for
a customer appeal process through the Dispute Resolution Committee for customer issues
where resolution requires action not authorized or delegated to management.
POLICY HISTORY:
Adopted May 12, 2020
Revised May 14, 2024
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