5.5 ERMUSR 05-14-2024Elk River
Municipal Utilities UTILITIES COMMISSION MEETING
TO:
FROM:
ERMU Commission
Mike Tietz - Technical Services Superintendent
MEETING DATE:
AGENDA ITEM NUMBER:
May 14, 2024
5.5
SUBJECT:
Advanced Metering Infrastructure Update
ACTION REQUESTED:
None
BACKGROUND:
Staff will be providing updates on the progress of the Advanced Metering Infrastructure (AMI)
meter exchange through the remainder of the project. This update is meant to provide the
Commission with the information to be able to address most questions or concerns that our
customers might have. Please also feel free to direct customers to staff with any questions.
DISCUSSION:
Letters were mailed out on May 6 to the first 1,189 residential water customers, providing
them with several different ways to make an appointment for their water meter replacement.
An example letter has been provided for your reference. Our meter exchange contractor,
Allegiant Utility Services, started a soft rollout at various locations throughout our service area
the week of May 6 to work through any issues that may come up. We are also working closely
with Allegiant on these initial replacements to ensure that all installations are completed
efficiently and in accordance with our standards.
Communications staff has updated ERMU's website with a dedicated page that is an excellent
point of reference to address any questions that our customers might have regarding the AMI
project - AMI Ready. We plan on updating this webpage with pertinent information throughout
the project.
While we are able to move forward with the mass rollout of the water meters, we have made
the decision to delay the installation of the electric meters due to supply chain issues. We are
actively working with our distributor to develop a plan and commitment from the manufacturer
to provide an accurate shipment schedule for the electric meters. Allegiant has been
understanding of this postponement and has indicated that they have been experiencing
similar delays from other electric meter manufacturers on other projects they have.
ATTACHMENT:
• ERMU Water Meter Exchange Appointment Letter
Page 1 of 1
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Elk River
ti�
Municipal Utilities
DATE
Full Name or Current Resident
Physical Address
City State Zip
Dear Full Name or Current Resident,
Alleigiane
urrti rY SERVIces
Scan me with
a smart phone
■
appointment code
16va2 l
Elk River Municipal Utilities is performing an upgrade to its water metersystem. Our records indicate your home
has a water meter that will need to be exchanged.
Elk River Municipal Utilities has chosen Allegiant Utility Services as its authorized contractor to perform your
water meter replacement. This upgrade will be completed at no cost to you. Your water service will be
interrupted with installation taking approximately 15-30 minutes.
To complete this installation, we will need access to the water meterat your property. Someone over the age of
18 must be present during the installation. Appointments will be offered from 8:00 a.m. to 6:00 p.m., Monday
through Thursday, and Friday from 8:00 a.m. to 4:00 p.m.
Please contact Allegiant Utility Services using the following methods to schedule an appointment:
1. ONLINE: Scan the QR Code above with a smart phone or go to a PC web browser and type:
https://erm-w.peakscheduler.com/ and enter your appointment code 221z5va2h
2. EMAIL: appointments@allegiant-us.com
a. Include: Your name, phone number, city, appointment code, and two (2) options for preferred
day and time for your appointment.
3. PHONE:
a. Land Line Phone (toll -free number): 1.866.925.8048 Monday -Friday 8:00 a.m. — 5:00 p.m. (CST)
b. Cell Phone (toll -free number): 866.925.8048 Monday -Friday from 8:00 a.m. — 5:00 p.m. (CST)
Allegiant Utility Services has a 24-hour answering service. Should you call after 5 p.m. CST, please leave your
information with the answering team. Be sure to leave the best contact number and time for Allegiant to call
and our project staff will reach out to you to finalize the appointment.
If you have any questions regarding the Elk River Municipal Utilities water meter upgrade, please contact Elk
River Municipal Utilities at 763.441.2020.
We thank you for your cooperation and we appreciate your prompt response.
Sincerely,
Elk River Municipal Utilities
213