6.1d ERMUSR 05-14-2024Elk River
Municipal Utilities UTILITIES COMMISSION MEETING
TO:
FROM:
ERMU Commission
Tony Mauren — Governance & Communications Manager
MEETING DATE:
AGENDA ITEM NUMBER:
May 14, 2024
6.1d
SUBJECT:
Staff Update
ACTION REQUESTED:
None
DISCUSSION:
• In May, all customers will receive the attached flyer about SmartHub's Auto Pay
program.
• Social media posts this month feature the commission meeting notice, SmartHub Auto
Pay, Drinking Water Week, as well as the Memorial Day closure and garbage service
delay.
• Communications staff has completed updating the website, forms, and processes for
the residential and commercial rebate programs to be in line with the services provided
by Frontier Energy. Kudos to Jenny for working through this intricate, multi -phased
process!
• The 3CX chat feature is live on ERMU's website. During business hours customers will be
able to reach a customer service representative to have quick questions answered.
Customers can launch chat by clicking on the floating button in the bottom right corner,
which appears on all pages of the site.
• National Energy Foundation presented to fourth graders at Meadowvale, Parker,
Lincoln, and Twin Lakes Elementary's, April 24 -26. This budgeted initiative teaches
students about types of energy, how it gets to their homes, and how to use it more
efficiently. An additional benefit of the program is that students receive ERMU branded
energy saving kits to take home and apply what they've learned, while educating their
guardians about conservation. Jenny and I attended the first session, which went very
well.
ATTACHMENTS:
• Bill Insert — SmartHub Auto Pay Program
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WHAT IS SMARTHUB?
SmartHub is a web and mobile app that allows you to take control of all
aspects of your utility account. Pay your bill, set up automatic payments,
manage your use, and contact ERMU with service issues quickly and easily
online or on your mobile device.
WHAT IS SMARTHUB'S AUTO PAY PROGRAM?
smart -■
■
Ell •
SmartHub's Auto Pay Program helps you save time, avoid service interruptions, and eliminate Late fees by aLLowing
you to set up automatic payments using your preferred method (credit, debit, checking, or savings) while still
Letting you view your itemized bill.
EASY PROGRAM
SIGN UP
Existing SmartHub users
can simply go to their account,
select the Auto Pay Program
option, and follow the prompts,
While new users can create a
SmartHub account using the QR
code, then follow the prompts.
CHOOSE YOUR
PAYMENT METHOD
Set up your preferred secure
payment method and let account
management do the rest.
• Credit
• Debit
• Checking
• Savings
SAVE TIME &
REDUCE STRESS
With SmartHub's Auto Pay
Program, you will still be able to
viewan itemized billeach month,
but you won't need to take time
to schedule a payment. Rest
assured, your bill will be taken
care of on its due date.
New signups to SmartHub's Auto Pay Program will receive a one-time $5.00 credit!