Loading...
The URL can be used to link to this page
Your browser does not support the video tag.
4.2a EMRUSR 07-09-2024
OUR MISSION To provide our customers with safe, reliable, cost-effective and quality long-term electric and water utility services. To communicate and educate our customers in the use of utility services, programs, policies and future plans. These products and services will be provided in an environmentally and financially responsible manner. OUR VISION Provide exceptional services and value to those we serve. OUR FUNDAMENTALS Safety, Reliability and Quality of Utility Services. Customer Service and Employee Development. Competitive Rates, and Financial and Organizational Health. OUR VALUES isINTEGRITY Honest, accountable and united in all that We do. ............................................................................... QUALITY © Services that reflect excellence, dependability and expertise. ............................................................................... 0®COMMUNICATION Respectful and engaged interactions that are timely and clear. 00 SAFETY A culture that protects our customers, employees, and assets. ............................................................................... r COMPETITIVE Provide the best value for the services we deliver. OUR PLANNING THEMES THEME 1 1 COMMUNICATION Improve the effectiveness of our communications inside the organization, with our customers and with the community. THEME 2 I PERSONNEL AND GOVERNANCE Develop our most valuable and vulnerable assets - our commissioners, employees, leaders, and future leaders. THEME 3 I STRATEGIC THINKING Create a culture of strategic thinking and ensure line of sight from mission to vision. THEME 4 I TECHNOLOGY Implement the prudent use of technology to improve efficiency and increase customer choice, communication and value. THEME 5 I GROWTH Assess the growth curve to make decisions regarding organizational change. THEME 6 I PROCESS, MEASUREMENT AND FINANCIAL HEALTH Improve processes and measurement to better determine and report efficiency and effectiveness of organization and to ensure financial and organizational health.