6.1d EMRUSR 07-09-2024��i
Elk River ,
Municipal Utilities UTILITIES COMMISSION MEETING
TO:
FROM:
ERMU Commission
Tony Mauren — Governance & Communications Manager
MEETING DATE:
AGENDA ITEM NUMBER:
July 9, 2024
6.1d
SUBJECT:
Staff Update
ACTION REQUESTED:
None
DISCUSSION:
• In July, residential electric customers will receive the appliance and home efficiency
rebate flyer. This is the first distribution of the redesigned rebate flyers created by
communications staff to coincide with Frontier Energy's programs and processes. As
explained in June, ERMU is once again partnering with the City's Housing and
Redevelopment Authority (HRA) to distribute the attached Home Improvement
Resources flyer to all residential customers in the Elk River urban services area. The flyer
highlights grants, low -interest loans, and weatherization programs from the City as well
as Tri-CAP. We last partnered with the HRA in February 2023 to distribute the flyer and
they found it to be one of their most effective outreach efforts.
• In addition to bill insert topics, social media posts this month feature the commission
meeting notice, Smart Irrigation month, ERMU's participation in the Sherburne County
Parade, a payment drop box location reminder, and the Independence Day closure.
• 1 am excited to share that ERMU's Communications & Administrative Coordinator Jenny
Foss has been invited to present at the American Public Power Association's Customer
Connections Conference, occurring October 27-30 in Louisville, KY! Jenny was asked to
join the presentation following her excellent contributions to multiple interviews that
have been shared with the Commission. Here is the session abstract:
Maximizing Impact: Customer Service Strategies for Small Municipal Teams
In an era of increasing pressure to effectively engage customers, achieving success with limited
resources can be challenging. Despite relative limited resources, public power utilities are often
expected to achieve customer service objectives comparable to those of investor -owned utilities.
Share strategic insights into how small teams can be resourceful and savvy in enhancing
customer satisfaction, including by leveraging the opportunities unique to smaller public power
utilities, namely, community involvement in events and local partnerships. Examine how digital
platforms and data analysis tools can help your path to success.
ATTACHMENTS:
• Bill Insert — ERMU Appliance and Home Efficiency Rebate Flyer
• Bill Insert — Home Improvement Resources Flyer
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