1.5 EMRUSR 09-10-2024Ji
Elk River amft .
Municipal Utilities UTILITIES COMMISSION MEETING
TO:
FROM:
ERMU Commission
Sara Youngs —Administrations Director
MEETING DATE:
AGENDA ITEM NUMBER:
September 10, 2024
1.5
SUBJECT:
Resolution Recognizing 2024 Customer Service Week
ACTION REQUESTED:
Adopt Resolution 24-9 Recognizing Customer Service Week, October 7-11, 2024
BACKGROUND:
In 1992 the U.S. Congress, by Senate joint resolution, designated the first week of October as
National Customer Service Week and requested the President issue a proclamation in support.
On October 8, 1992, President George Bush issued Proclamation 6485 recognizing the first
week of October as National Customer Service Week.
In President Bush's proclamation he notes, "...businesses will do a better job of providing high
quality goods and services by listening to its employees and by empowering them with
opportunities to make a difference. Customer service professionals work in the front lines
where a firm meets its customers; where supply meets demand. With responsive policies and
procedures and with simple courtesy, customer service professionals can go a long way toward
ensuring customer satisfaction..."
DISCUSSION:
Elk River Municipal Utilities' (ERMU) mission statement promises: "To provide our customers
with safe, reliable, cost effective and quality long term electric and water utility service. To
communicate and educate our customers in the use of utility services, programs, policies, and
future plans. These products and services will be provided in an environmentally and financially
responsible manner." To be successful in our mission, it is essential that ERMU provide
excellent customer service while providing safe, reliable, and cost-effective utility services.
Here at ERMU, we recognize our employees that provide excellent customer service and ask
the Commission to support these employees, and our organization, by adopting this resolution
recognizing Customer Service Week.
ATTACHMENTS:
0 Resolution No. 24-9 - Recognizing 2024 Customer Service Week
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