6.1b1 EMRUSR 10-08-2024Elk River
Municipal Utilities
Dear [Customer Name],
As part of Elk River Municipal Utilities' ongoing commitment to exceptional service, we are proactively
reaching out to bring a potential water usage issue at your property to your attention.
Through the Advanced Metering Infrastructure (AMI) system, continuous usage through your water
meter has been detected over the course of twenty-four consecutive hours. This suggests a possible leak
in your plumbing. Addressing this promptly can help prevent water waste and property damage.
To assist you in identifying and resolving the issue, here are some common sources of household leaks
that can cause continuous water usage:
1. Toilet Leaks: Toilets that run after flushing or that have tank -to -bowl leaks can waste a lot of
water. Listen for running water after flushing each toilet in the home.
2. Faucet Leaks: Dripping faucets or those that don't shut off completely, both inside and outside,
are common sources of water waste.
3. Water Softener Issues: Inspect your water softener for potential leaks or malfunctions, as they
may contribute to continuous water usage.
4. Whole House Humidifier Leaks: A whole house humidifier is connected to your furnace and
uses water to create humidity. Inspect your humidifier for leaks or malfunctions.
5. Irrigation System Leaks: Inspect your sprinkler and drip irrigation systems for any leaks that may
be contributing to continuous water usage.
6. Water Heater Leaks: Look for signs of corrosion or moisture on the water heater tank and
connections or on the floor.
We recommend contacting a professional plumber to help identify and repair any leaks in your home.
Taking quick action will help conserve water, save you money, and protect your property.
If you have any questions or need further assistance, please contact our customer service team during
regular business hours at 763.441.2020 or customerservice@ermumn.com.
Sincerely,
Elk River Municipal Utilities
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