6.1b EMRUSR 12-10-2024��i
Elk River
Municipal Utilities UTILITIES COMMISSION MEETING
TO:
FROM:
ERMU Commission
Sara Youngs —Administrations Director
MEETING DATE:
AGENDA ITEM NUMBER:
December 10, 2024
6.1b
SUBJECT:
Staff Update
ACTION REQUESTED:
None
DISCUSSION:
• Office walk-in traffic for November consisted of 125 customers, averaging 31 customers
per week over the four -week period.
• ERMU disconnections for November: The Cold Weather Rule is in effect, meaning
customers cannot be disconnected until 30 days after they receive their disconnection
notice.
o Cycle 1— 6 disconnections
o Cycle 2 — 8 disconnections
o Cycle 4 — 1 disconnection
• During the month of November 2024, the customer service team entered 49 payment
arrangements with customers. During November 2023 there were 65 payment
arrangements.
• A significant portion of staff time is dedicated to the Advanced Metering Infrastructure
project, including daily customer follow-ups and coordination with both internal and
external team members.
• Completed the yearly review of the Schedule of Rates & Fees for presentation and
approval.
• Staff is performing an internal audit of the Otsego streetlights.
• The administrations director has started the year-end training with our software
provider National Information Solutions Cooperative.
• IT staff continues to work with the water department switching the water Supervisory
Control and Data Acquisition (SCADA) system from the radio communication to fiber
optic communication utilizing our fiber ring. The controls for wells three, eight, and nine
are now switched over to fiber communications.
• AT&T has hired a contractor to install a FirstNet cell booster at the Field Services
Building, using a rooftop penetration on the south side of the roof.
• Currently there are eight active residential solar photovoltaic projects planned or under
construction in the ERMU service territory.
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In the last 30 days, combined the level two chargers located downtown and in the
parking lot in front of ERMU had 35 sessions and provided customers with 733 kWh of
green energy.
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